Security matters
For internet security tips and help staying safer online
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Latest Phishing News 29/09/2023

Latest Phishing News 29/09/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 V...

Int-Sec by Moderator
  • 23 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 28/09/2023

Latest Phishing News 28/09/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 V...

Int-Sec by Moderator
  • 68 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 27/09/2023

Latest Phishing News 27/09/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 V...

Int-Sec by Moderator
  • 91 Views
  • 0 replies
  • 0 kudos

Latest Fraudulent SMS News 01/12/2022

Latest Fraudulent SMS News 01/12/2022 Below is the latest list of SMS messages that we have confirmed as fraudulent. Remember if you receive any of these messages, never click on the link within the SMS. If you receive any SMS that you believe to be ...

access to restricted sites

Hi,I've turned off child safe controls but still cannot access gambling/gaming/adult sites. Is this something only virgin media can unlock? If so can you unlock please VM?Many thanks

ajl893 by Joining in
  • 251 Views
  • 3 replies
  • 0 kudos

Latest Phishing News 22/11/2022

Latest Phishing News 22/11/2022 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 R...

Int-Sec by Moderator
  • 209 Views
  • 0 replies
  • 0 kudos

GDPR and the community forum

Hi there,Can someone point to me where I can find information regarding the community forum accounts and how I could, for example submit a subject access request or ask for personal/account data to be removed?Everything seems to just refer to the mai...

paulc010 by On our wavelength
  • 272 Views
  • 3 replies
  • 0 kudos

Password Invalid - Try to reset - also invalid

I'm trying to access my virgin media account, and the internet connectivity and speed have been totally rubbish for about two weeks now. I can't log in to my account. Apparently, my password is suddenly incorrect. Despite me saving it to a password v...

Screenshot 2022-11-20 at 16.12.29.png
ygtyyg by Joining in
  • 237 Views
  • 1 replies
  • 0 kudos

Latest Phishing News 21/11/2022

Latest Phishing News 21/11/2022 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 VlR...

Int-Sec by Moderator
  • 290 Views
  • 0 replies
  • 0 kudos

Resolved! wrong profile in account details VM online account

The avast browser displayed my secondary account profile although I was in my primary account.Does not happen with chrome and firefox browsers, I reloaded the page and it corrected so was showing a cache memory from the wrong account. that could be a...

ALF28 by Super solver
  • 1381 Views
  • 10 replies
  • 0 kudos

Virgin Media customer research interview: £80 incentive

Hi i received an email asking to take part in a customer leaving research interview and getting paid £80 for a 45 min interview.The email states my correct first name and correct last digits of account number.So im wondering if this is legit?? This i...

kmufc77 by Joining in
  • 1282 Views
  • 9 replies
  • 0 kudos

Potential VM Scam?

Hey!I had a man come up to my door, dressed fully in the virgin media attire; he claimed to have the wrong address but I was searching for a broadband providor so I gave him the time of day - asked for an email and a 6 digit password for me to set up...

MWiggins by Joining in
  • 339 Views
  • 1 replies
  • 0 kudos

Email sending errors due to IP blacklisted on spamhaus

Hi,I have recently started receiving bounce-backs on my sent emails. Contacting the host provider they mentioned this is because the IP address allocated to me is blacklisted on spamhaus for spamming and asked me to contact my ISP (VirginMedia) to wh...

Wife's website seems to be blocked

HelloAs of this week, my wife's site (laurendeighton.co.uk) is not accessible from within our home. Everywhere else (and on 4G) it's available, but as soon as we're connected to the Virgin broadband, we get the attached error. It even works from home...

Screenshot 2022-11-17 at 11.32.49.png
andyxr by Joining in
  • 404 Views
  • 6 replies
  • 0 kudos