Security matters

Latest Phishing News 04/10/2024

Latest Phishing News 04/10/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1: Vi...

Latest Phishing News 03/10/2024

Latest Phishing News 03/10/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Hel...

Websafe / Childsafe issues - F011306655: UPDATE: RESOLVED

Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...

Web sites blocked by court order

Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company. Movie2k-Movie4k download4allEZT...

Old ntlworld email hacked help

Hi everyone, my old ntlworld email address has been hacked, I’m getting emails sent to people that I’ve not sent, threats of images been revealed , all my social media’s hacked, accounts set up in my name.ive contacted virgin who are telling me they ...

Latest Phishing News 05/02/2024

Latest Phishing News 05/02/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 D...

Resolved! Ntl email Hacked

Hi, like many others on this forum my old NTL email has been hacked and I'm receiving the usual threats and demands for money. Could anyone help with closing down this account as I'm no longer a virgin media customer and cannot access my settings. Th...

Scam emails have increased recently & were not flagged or filtered by Virgin

Far too many dangerous scam, phishing and spam emails are being allowed through to my email accounts as legitimate emails and are increasing in numbers.Why has this serious problem significantly increased recently ?

Childsafe error

Hello all,I am having issues with my Childsage not working at all. I have spoken to customer services who are all stumped and I have also tried resetting the router to manufacturers settings. Tried other steps suggested on the forum but it also doesn...

Child safe has stopped working, how to resolve?

Any idea how to get child safe to work. System says it's all turned on but adult content still is available. I have 11 and 12 years in the house. Regards

Latest Phishing News 02/02/2024

Latest Phishing News 02/02/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Vir...

Latest Phishing News 01/02/2024

Latest Phishing News 01/02/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 You...

Cannot enable web safe / child safe

Hello, I have the same problem. Can it be enabled for me as well? [MOD EDIT: Post split to create own thread]

Unable to reset email password

I see this has been raised a number of times before, but I can't see any generic solution - I'm trying to change my password on a 'blueyonder' email address but keep getting 'Sorry, there was a problem registering that password. Please choose a diffe...

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