Latest Phishing News 04/12/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Vir...
Latest Phishing News 03/12/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 You...
Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...
Hi Forum Team, I have the same problem and would like the web safe feature to work (which it doesn't do currently). Can someone help please?Kindest Regards,SKEvo
Latest Phishing News 10/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 vir...
Call today from 02*********** offering a new package. I’m a bit sceptic as to this being genuine. Call handler was able to send me a copy of my bill! Again not convinced it’s genuine! Could anyone offer any advice on this! [MOD EDIT: Number removed]
Hi,As the title says, How do I stop receiving sales calls as a non Virgin customer?When I've called to remove myself from their phone list (if that's a thing) I'm told I need to give my account number, but I don't have one.The contact centre employee...
Latest Phishing News 09/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Inc...
I have my mobile number linked to my father in laws account. Yesterday I had 2 messages saying to review my pre contract documents. Today I had a message from 078600649xx saying that they will be visiting my father in laws address on Tuesday. I don't...
I have an old ntlworld.com email address associated with an old virgin account that has been closed down. Please can you disable this account completely as I do not use it anymore and it has been part of a security breach on three websites and has be...
Hi,Trying to turn websafe off but everytime I try to load the page it takes me back to the homepage, tried every possible work around and nothing. I’ve seen virgin workers turn it off their side on similar posts, can this be done for me? Thanks
HelloI've a few questions regarding the security of my "My Virgin Media" account.Firstly, how long do "My Virgin Media" session cookies remain active/valid from the time of logging in before expiring? Or do they remain active/valid indefinitely?Seco...
Latest Phishing News 08/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 "St...
