Security matters
For internet security tips and help staying safer online
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Latest Phishing News 14/06/2024

Latest Phishing News 14/06/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Vir...

Int-Sec by Moderator
  • 89 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 13/06/2024

Latest Phishing News 13/06/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1Virg...

Int-Sec by Moderator
  • 115 Views
  • 0 replies
  • 0 kudos

Websafe / Childsafe issues - F011306655: UPDATE: RESOLVED

Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...

ModTeam by Moderator
  • 410 Views
  • 0 replies
  • 0 kudos

Web sites blocked by court order

Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company.   Movie2k-Movie4k download4allEZT...

Pete_DM by Moderator
  • 20840 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 24/01/2024

Latest Phishing News 24/01/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 H...

Int-Sec by Moderator
  • 265 Views
  • 0 replies
  • 0 kudos

Memorable word

Account SettingsAccount DetailsTelephone Security DetailsEditVerify it’s youBefore you verify your identity, we need you to change your sign in email address to one that isn’t from Virgin Media. Otherwise, if we send the code to your Virgin Media ema...

bd100 by Joining in
  • 453 Views
  • 5 replies
  • 0 kudos

Virgin Account Hacked & Package Upgraded

Hi there, I'm looking for some advice as to the next steps.It appears my account has been hacked and my account upgraded by someone/bot that had my personal details (name, email, billing date). After receiving a few emails from Virgin recently notify...

Nmcn86 by Joining in
  • 403 Views
  • 1 replies
  • 0 kudos

Scammers who seem to have accessed Virgin account details

Hi - My mother's area is currently being switched to the fibre network. I have legal power of attorney but she manages her own finances, but because she doesn't really understand the technology, I have been dealing with booking the virgin engineer et...

DJK165 by Joining in
  • 28459 Views
  • 3 replies
  • 0 kudos

Capgemini ?

The above subject phoned my landline today saturday 20 Jan 2024 did not answer the number was 0345 454 111 ? then they ring my mobile so i answered but i did not say anything and listened i heared a woman saying she was from virgin media i hung up , ...

Coye by On our wavelength
  • 537 Views
  • 5 replies
  • 0 kudos

Child safe

Yes again, child safe is turned on but not working.FIX IT!

Manni3 by Joining in
  • 372 Views
  • 1 replies
  • 2 kudos

Is this a scam?

Two men have just knocked on my door claiming to be subcontracted by Virgin Media saying that they had detected interference coming from our router. They were in an unmarked van, wearing orange hi-vis vests with Virgin Media on the back. The first ma...

Latest Phishing News 22/01/2024

Latest Phishing News 22/01/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 D...

Int-Sec by Moderator
  • 332 Views
  • 0 replies
  • 0 kudos

NTL world email hacked

My old NTL world email address (from an account I no longer have) has been hacked and I'm getting threatening emails/someone's trying to change passwords etc. I need to delete it altogether.

Cannot log onto Deutsche Bahn Account - 503 error

I cannot log into my Deutsche Bahn account off my Virgin Media connectionWhen you have completed you username and password and the captcha it redirects to503 Service UnavailableYou can surf the https://www.bahn.de/ without any issues and get to the h...

NE30 by Joining in
  • 432 Views
  • 1 replies
  • 0 kudos