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We're really busy at the moment, but we're doing all we can to answer your calls. We may not be able to answer as many questions as usual, but our community is still here to help.

For more about what we're doing in the current situation, see Virgin Media's update on Covid-19

Security matters

Virgin Media's data incident - Help and Advice

We recently became aware that some personal information, stored on one of our databases has been accessed without permission. Our investigation is ongoing and we have contacted affected customers and the Information Commissioner’s Office.

Virgin Media's data incident - Help and Advice