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Latest Phishing News 24/05/2024

Latest Phishing News 24/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 02 ...

Int-Sec by Moderator
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Latest Phishing News 23/05/2024

Latest Phishing News 23/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 V...

Int-Sec by Moderator
  • 132 Views
  • 0 replies
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Websafe / Childsafe issues - F011306655: UPDATE: RESOLVED

Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...

ModTeam by Moderator
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Web sites blocked by court order

Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company.   Movie2k-Movie4k download4allEZT...

Pete_DM by Moderator
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Online security problems

HiCan someone help please. I need to change the online security settings but the website and the app says ‘Oops, looks like something's gone wrong on our side. Please try again’. I have called several tickets and customer service just keep opening ne...

Latest Phishing News 22/04/2024

Latest Phishing News 22/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 D...

Int-Sec by Moderator
  • 364 Views
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Resolved! Web safe settings not working

I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. I have tried several times over the last month with the same results. please help

wilkie2 by Joining in
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Call from unrecognised number saying they VM

Had a call from this number today - [MOD EDIT: Potential spoofed number] claiming to be VM to talk about about my account that is due for renewal however it’s not due for renewal as I did it about 6 weeks ago online. Is this number legit and who can ...

Websafe not working

Hi,I recently noticed that web safe is no longer working on my devices, despite it working in the past. I've looked on the forums, but cannot see a definitive fix for the issue. Also, does that mean that virus safe is not working either? Any suggesti...

Text to change engineer visit

Hi I’ve just received a text from [REMOVED] asking if I want an earlier installation. Without thinking I relied yes and chose 20/04/24 as the date when asked. I have now received a confirmation that the visit will be tomorrow but the details on my ac...

Midnyte by Joining in
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Web Safe won’t turn off

Hi,seems a common issue but my web safe is switched off but it’s acting like it’s switched on. It’s been the same since I got broadband installed a few months back.Please help me out.thanks

DATM91 by Joining in
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  • 1 replies
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Resolved! Ntl email hacked

My son's ntl email was hacked last week. We've spent hours on the phone to Virgin Media to try to regain control or delete the account. Everything they've tried so far has failed. Now escalated to third level team. They "hope to resolve this in 3-5 d...

Sue41 by Joining in
  • 879 Views
  • 7 replies
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