QuickStart, set up and connections
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Forum Posts

Delayed install

I had an original installation date of 26/7 for BB and stream TV, a couple of days prior to this, a team turned up and put a brown box on the wall outside. I'd cancelled my Sky broadband and TV for the 31/7 (big mistake).I then got an email saying th...

Help to move outside cable

I'm looking to move the outside cable as it currently runs right across the lawn which is difficult to not damage when doing garden work. I want it to run along the fence and the house. The brown box also needs replacing. Looking to book a call out a...

Resolved! Removal of virgin media cable and box

Hello,I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. I don't intend to become a Virgin Media customer and wo...

DanMcD by Joining in
  • 74 replies
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Services not available

Hi there im wondering what is the best avenue regarding getting the ball rolling on having virgin media services in my block of flats It's relatively newly built and had the virgin cabling installed internally in every flat already (15) at buildAll p...

Dj199781 by Joining in
  • 1 replies
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Address not listed

Hello all, I just moved to a new area due to a job transfer and have had a difficult time trying to get Internet sorted for the property I'm at.I've been trying to get signed up with Virgin Media, however my address isn't listed. I'm fairly confident...

How to get fibre fitted

Hi all has anyone had the issue that fibre cannot be fitted as it costs too much?I have had numerous conversations and I have seen the partners on behalf of virgin media fitting fibre to my neighbours and after waiting 3 months from order they are sa...

New connection for self build

We are about to build in our garden. Currently have a virgin installation on M600. We are the end house on the road and the new house will become the new end.Do we have to get our existing connection moved to the new house (when it’s built) or can Vi...

amoltu by Joining in
  • 3 replies
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Resolved! New installation information

I have just signed up for Virgin Media. Could somebody advise me of the procedure up to connection. VM has only been available in the area since December and as far as I know no construction has been carried out so I have no idea where the cabling wi...

Pete40 by Tuning in
  • 8 replies
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