Cable to house disconnected
[MOD EDIT: Personal info], Redfield, Bristol bs5 9db - cable from pole to house has become disconnected and is hanging in front of our door.
Forum Posts
Virgin media hub broken - 3.0
I have a virgin media Hub 3.0. I have had this for around 4-5 years.i have come home today and noticed that only the orange light at the bottom is lit up. Every now and then it flashes orange- but no other symbols on the router light up.i have done a...
Snapped hub cable
Hi, the thin cable from my internal wall box to hub5 has snapped. Is it possible to get a replacement?
Failed Installation
Today was my Virgin media installation day for broadband, TV and phone.The installer arrived promptly at 8am but quickly realised there was a problem. The fiber cable pulled to my property nearly two weeks ago was not active. We walked down to the ca...
Help please - identify this connection
Thinking of getting Virgin Broadbandcan any tell me if the picture is the fibre conning into the property please   [MOD EDIT: Subject title changed for clarity]
Broken cable
Hi I’m currently getting work done in my garden and the workmen caught the external cable and it has knocked off my internet completely. I have reported it to Virgin but they say they can’t get anyone here for a week. My son is currently doing his G....
Internet only seems to be slow on Thursday mornings
It’s a very odd one, but my wife and I have noticed a pattern.I’m on Gig1 and normally get around 900mbps and sometimes more so that is good, but every Thursday morning it’s a lot slower, around the 300mbps mark. On the rare occasion it’ll drop compl...
Re: Making a complaint - NOT a VM customer
You'll not get any satisfaction on this forum, as it's user led and the occasional Virginmedia staff have no real authority. You should write (or better still get your solicitor to write) to the registered office. 500 Brook Drive, Reading, RG2 6UU Co...
Relocate Router
Hi,I'd like to relocate my router - I understand there is a £25 call out fee, please get in touch!
House marked as non-serve
My order and installation has been cancelled and my address has been marked as non serve. You have just installed new fibre cable in my street but a number of the houses in the street are now having problems with connecting. I have spoken to the cont...
