QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Anyone having BB issues in Sheffield

Is anyone having Broadband issues in Sheffield? I was streaming ITV football and it dropped and white light on hub is flashing. Even after turning it off and on. Site says no issues and we’ve reported it in past only for them to cancel both engineers...

zanderc9 by Joining in
  • 2 replies
  • 0 kudos

No engineer confirmation

I rang 1908 two days ago, spent 2 hours sorting out an engineer visit which the girl I spoke to said I’d get a text to confirm. I never got any text to confirm it. Am I  supposed to spend 2 hours calling again? I will just cancel service instead?

Naj1 by Just joined
  • 1 replies
  • 0 kudos

Install date disappearing ?

Hello all,I have a confirmed installation date for 14.02.2024 but nothing is showing up in the app.I've moved in into a flat and I have relayed every information about the property to Virgin Media.I have checked previous posts in the forums, and it s...

JoVeGaS by Joining in
  • 1 replies
  • 0 kudos

New connection

I placed an order for a broadband service at virgin media store. And I was told that an engineer would come with the router for installation as our property doesn't have a working broadband line.But I have received a text that the router will be deli...

Ak1995 by Joining in
  • 2 replies
  • 0 kudos

Text from Virgin - (not a customer)

Hello,I am not a Virgin customer at present (and am not currently applying for broadband etc.)However I received two texts that I believe relate to a Virgin broadband order.Text 1: Hi it’s Virgin Media. To review your pre-contract docs head here: (Li...

Jonald by Joining in
  • 4 replies
  • 0 kudos

Resolved! Virgin Media Pre-install woes

I can't find the original topic I wrote in, I booked my Virgin Media install in September for installation on 4 October 2023, since then I have received the most **bleep** excuses you can imagine.I am terminally ill, just had a liver transplant in Ja...

fides256 by On our wavelength
  • 12 replies
  • 0 kudos

No street connection

I’ve checked my postcode on the virgin media checker and it says I can get virgin broadband. However the house has never had virgin media installed before and there aren’t any of the black looking boxes in the pavement. how will I be able to get conn...