Hi,I am moving my living room around and the cables provided from Virgin are too short and I cannot move my tv box anywhere else in the room. Is it possible that anybody knows how to get a longer cable for tv and broadband please? Thank you so much
Hello, I have recently been sent my third installation date, I have not agreed to this so you have broken your contractual agreemt with me. I have been trying to resolve this for the last few months and spent yesterday on the phone all day, holding o...
A couple of days ago my neighbour had a virgin box installed. The issue is after the engineers left she came round to my house to apologise that they had installed it on my property instead (terraced house). She was not there for the installation and...
Hi, we are a house of 6 university students who just signed up with Virgin Media for a hub 3.0 with M125 fibre broadband. The router is on the ground floor and the house is quite tall (4 floors), but the deadzone only seems to be the top floor. Any r...
Can anyone help got a solid orange light on my hub and router every now and then the picture freezes and distorted it lasts a bout a minute have tried resetting but stays the same my WiFi does seem to be slow.
HelloI have just moved into a flat (in a converted terraced house which has 3 flats, including mine) and would like to join VM, however my flat is not listed. One of the flats and the actual building are listed, as are many other terraced houses (an...
I bought my new TV and Broadband package on the 1st of August. My broadband router arrived by the 5th and during set up I noticed that the TV Mixit box has not. I phoned on Tuesday 12th August and the handler advised me that I was right the box was n...
So, i ordered a broadband self installation kit, but i haven’t had any emails or anything from yodel or virgin media about it being dispatched or anything, i only have had the 2 emails with the documents and pre contract information.
Meant to have my quick installation package delivered Saturday the 17th august and it hasn’t arrived or any indication why please help
Is it possible to get a longer cable from the wall (red tag) to the tv/broadband splitier (black tag). I am a new customer but the wall box was already installed in my house. This cable is about 1.3m long but I need it to be about 2.5m/3m in order t...
