Hello I'm new here.My house is under renovation and I'm thinking of switching to Virgin media broadband. The front drive will be rebuilt so I'm thinking of asking the builders to run a cable from inside of the house through under the new driveway and...
I want to know if hub is safe left on with red light. Is there a chance it will catch fire. It is only warm. Phoned virgin but as Wi-Fi is working they won’t come out to check hub.
My installation, that was supposed to be today, has been delayed due to outside work not being completed when it should have been completed. Is it possible to have access to the Virgin Go app while I wait for the delayed installation to be completed?...
I have now asked 4 times for a returns package for my router. Several promises later & I still don’t have it. I’m not wasting my time any more calling or tapping keys asking for it.
The power light on my virgin hub has turned red instead of white.I have tried rebooting but it’s still red. It’s not in a confined space and doesn’t appear overly warm
New customer with an install booked for this coming Thursday. I received a text from 86002 this morning asking me to reply KEEP to confirm this appointment (which was booked in weeks ago). When I reply KEEP the message won’t send. Is this essential t...
Hello!I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Can someone please help me! Thank you, Tom.
Hello, I bought a new build and had cat 6 port put in the bedroom as its a town house. when we moved in, they were blank plates and the developer said that virgin or BT would install them. When virgin came to install the hub, they said 'lets just ge...
Hi, I’ve just renewed my contract - unfortunately my hub wasn’t delivered on time and by the time it was delivered I was out of country. I’ve just received a text that says I need to plug the new hub in within 12 hours. Why is there a time limit and ...
