QuickStart, set up and connections

Return of equipment

HiWe have waited for over a month now for the box / packaging we should return the equipment as we’re leaving virgin. We were warned that we would be charged £75 if we did not do this. Please can we have the packaging? It is a router and cable tv con...

Hotspot profile

Installed virgin outlook on Android 13 and cannot create a profile to access hotspots. Have read same prob on earlier releases when will it be fixed for Android 13 ??It's quite an important deficiency

Resolved! Very disappointed - Virgin cannot install

In the middle of a house move, I arranged with Virgin to set up at my new address the day after I was to receive the keys - they informed me some pre-works would be needed although it wouldn't require anyone to be there. Out of courtesy, I informed t...

Resolved! Outside grey box

Outside grey box is open, all the wires are exposed to the elements. Have tried calling VM but because of high call volume I keep getting told to look online. There’s nothing online and can’t find where to report it.

Delayed installation affecting current supplier.

I am now on my 5th date for installation, going back to August. Previous delays have been only a couple of weeks but the latest is two months. Contractors still, apparently, trying to sort out underground issues, but as usual, nobody can advise e...

Hub4 red light following installation

Hi,I see that some people have experienced the same thing as I with hub4 indication light turning red with every attempt to install the self-installation kit. I tried to call on VM helpline, but the waiting times were really long. I guess, in this ca...

No Virgin media wall socket, but cable coming through wall

I have just received my self install kit this afternoon. I did used to have Virgin Media years ago when I first moved into the property which was installed and set up by an engineer. However since the Virgin Wall Socket has been taken off the wall an...

Hub 5 install won’t link with app

Since installation the hub 5 has been flashing green for 3 to 4 hours and won’t link with the app is this ok? Any advice appreciated. k

Resolved! Connect app

I had a upgrade on broadband and now the connect app can’t detect the new hub,it’s the hub 5.0

Resolved! Hub5

Does the VM connect app work with hub5? It worked ok with my hub4, but won't detect my new hub5.

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