QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Return of equipment

HiWe have waited for over a month now for the box / packaging we should return the equipment as we’re leaving virgin. We were warned that we would be charged £75 if we did not do this. Please can we have the packaging? It is a router and cable tv con...

AC1400 by Joining in
  • 1 replies
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Hotspot profile

Installed virgin outlook on Android 13 and cannot create a profile to access hotspots.  Have read same prob on earlier releases when will it be fixed for Android 13 ??It's quite an important deficiency    

Resolved! Outside grey box

Outside grey box is open, all the wires are exposed to the elements. Have tried calling VM but because of high call volume I keep getting told to look online. There’s nothing online and can’t find where to report it.

LisaMac by Joining in
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Hub4 red light following installation

Hi,I see that some people have experienced the same thing as I with hub4 indication light turning red with every attempt to install the self-installation kit. I tried to call on VM helpline, but the waiting times were really long. I guess, in this ca...

Ally92 by Joining in
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Resolved! Hub5

Does the VM connect app work with hub5? It worked ok with my hub4, but won't detect my new hub5.  

piggo64 by On our wavelength
  • 2 replies
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