Move connection and equipment

Question

I need to move my TV and router. 2m.can you help please&nbsp;

newapollo · Answer

Hi Blueman3VM can move your VM set top box and router access points which are classed as service requests.&nbsp; There is a £25 charge for this service (it used to be £90)The Faults department are the dedicated team that book and organise these service requests, and they can be contacted by selecting option 2 if phoning VM on the numbers provided by Tudor and are the quickest method to book the tech appointment.As indicated by Tudor​ a member of the Forum Team can also process this request, however it generally takes a couple of days for them to respond to posts, and possibly longer with it being a bank holiday period.&nbsp;If you wait for them to pick up your post, once they contact you on the forum they will invite into a DM to perform data protection and after that's been completed they will arrange the service request.&nbsp; (This isn't an instant message service though and a such can take a few days longer for responses)

jpeg1 · Answer

If you wait here for a VM person they will send you one. The cables in B&amp;Q are not meant for VM broadband and can cause problems.&nbsp;

Blueman3 · Answer

I need to move my TV and router. 2m.can you help please&nbsp;

Tudor · Answer

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Possibly longer at a holiday period.

Blueman3 · Answer

Its not a fault . I just need to move my tv and router&nbsp;

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Move connection and equipment

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