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Dave787Max's avatar
Dave787Max
Just joined
2 hours ago

Just came back from Xmas and Omni box and cabling have been left ruined

Just back from Xmas with the family and it's very obvious as it's at front of property - I noticed it straight away coax has been cut through (perhaps a new cable been added?) but in process box has been left shattered and rest of cables in a right old mess.

How do I raise with VM to come and sort, tidy and box up again? There doesn't seem to be a customer service (even the new WhatsApp bot doesn't let you send photos) that lets you send a photo of the absolute state of things here! 

Even if it's technically "working" it's me that's going to suffer when water gets into the brickwork and my damp problems get worse.

See below:

 

 

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    46 minutes ago

    Just call VM and report it as a fault. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

    • Dave787Max's avatar
      Dave787Max
      Just joined
      18 minutes ago

      Thanks I'll try that. I guess I didn't see it as a "fault" per se as it's all working still. Frustrating that the WhatsApp doesn't let you send a photo.