I've recently joined VM and have installed the management app on my phone but when I try to update the Broadband settings I get 'Oops something went wrong at our end' message continually.
The same thing happens when I try to access the controls from my laptop.
Broadband configuration can be done via the Hub's admin console 192.168.0.1 with the admin (settings) password on the bottom of the Hub.
The Connect app should work eventually, as it needs a couple of days to sync your details with the VM database backend.
It's been 2 months and I have this issue. Can't access settings on Virgin media account
Hi ezeadnah,
Thanks for your post and welcome back to our community.
We're sorry to hear you can't access your settings via your online account.
Are you getting any error message?
Please pop back to us when you can.
Hi Pete_newtovm,
Thanks for your post and welcome back to our community.
We're sorry to hear you've been unable to access the broadband settings via the app.
It does take a few days before the app will update.
Have you been able to access the settings since posting?
Please pop back to us when you can.
The problem still exists trying to access broadband settings from the app on my phone or logging in via my laptop.
it just says oops something went wrong at our end try again.
just rubbish. Why can’t you fix it ?
It's a common problem with the app. If you want to adjust the broadband settings, connect to the Hub with a browser on 192.168.0.1, preferably with an ethernet cable. Use the Hub password, not the WiFi one.
Forum TeamWhat "controls" are you trying to access? If you have a laptop, connect an ethernet cable to the Hub and access the Hub's admin console directly. There really isn't any changes you can make to the "Broadband Settings" as VM prefer the Hub's to be left as "out of the box". Any changes, apart from the SSID name and password, will break the Hub's "Intelligent Wifi" and stop any Pods from working.
As for the app, make sure you are not using any VPN's or similar i.e. Apple Relay. Personally I'd use the console and forget about the app ...
