I've recently joined VM and have installed the management app on my phone but when I try to update the Broadband settings I get 'Oops something went wrong at our end' message continually.
The same thing happens when I try to access the controls from my laptop.
Broadband configuration can be done via the Hub's admin console 192.168.0.1 with the admin (settings) password on the bottom of the Hub.
The Connect app should work eventually, as it needs a couple of days to sync your details with the VM database backend.
It's been 2 months and I have this issue. Can't access settings on Virgin media account
Forum TeamHi ezeadnah,
Thanks for your post and welcome back to our community.
We're sorry to hear you can't access your settings via your online account.
Are you getting any error message?
Please pop back to us when you can.
Forum TeamHi Pete_newtovm,
Thanks for your post and welcome back to our community.
We're sorry to hear you've been unable to access the broadband settings via the app.
It does take a few days before the app will update.
Have you been able to access the settings since posting?
Please pop back to us when you can.
The problem still exists trying to access broadband settings from the app on my phone or logging in via my laptop.
it just says oops something went wrong at our end try again.
just rubbish. Why can’t you fix it ?
