No VM wall socket!!!
I'm wondering how this was eventually fixed? I have a similar issue! [MOD EDIT: Post split to create own thread. @mariolonghi please add more details so the Community can help]
Forum Posts
HUB 5 power adapter missing
My quickstart package for the HUB 5 router is missing the power supply. Two calls to virgin later, and I'm still without the power supply with little hope of the issue being resolved in a sensible fashion (i.e. mailing out a replacement supply!). D...
Resolved! No engineer installation date!!!
Hi,Just wondering if anyone knows why we can't get an engineer installation date for M200 Fibre??We initially signed up on 12th September and booked an engineer date for 7th October. We then rescheduled to 20th October due to house renovations (confi...
Resolved! Replacement brown cover box
Does anyone know how I would get a replacement brown cover box for out side all the wires are on show and the cover box blew away?
Virgin Media missed our street during their installation in Midway/Swadlincote!
Hi,Virgin Media have recently installed their network on the housing estate where I live in Midway, Swadlincote. This installation is part of the trial in Swadlincote where Virgin are using Openreach's telegraph poles to ease installation (details he...
My self-install package not delivered
Hi,I have changed my delivery address to receive the self-install package, but it hasn't been delivered until today. In the tracking platform it was said that the package is already in the local depo since Thursday. I have made an appointment with th...
Old NTL Box setup
Hello! I'm looking to get broadband in my flat but all I can find in terms of set up is this old NTL Box. Would I be able to get broadband through this? And would it be a self install or something a technician would have to do? TIA!
14 days while we close existing account - New customer
Hi,I have just moved in and I am trying to get virgin media bundle online, but it is telling me that a virgin media account exists at this address already when I try to check out and there would be a delay sending the new kit. I have seen a similar p...
Re: 14 days while we close existing account - New customer
Hi there, same situation as OP trying to get a new package as i've just moved in and getting the same message.
Outside virgin media box damaged
Hello, I hope somebody from VM can help me with this.The outside virgin media cable box / cover is broken. I have tried my best to make it secure but I am concerned about the cabling integrity. I couldn't find anywhere on the Virgin Media help site a...
