Recent DiscussionsExtending virgin cabling Hi, tried to call earlier and couldn't get past the automated choices, Hopefully the team picks this up as I'm looking to book an engineer to extend the cable as I've moved the TV, I want to keep th...Broadband in area Hi, Confused on what I read on the web, could I find out on here if virgin is available at a postcode (Gu24bw) and what the top speed is if so? kind regards, Paul Solvedreally frustrated Currently have a complaint open because of issues when moving home. Now to add to it, the broadband won’t reach my office properly. Did a scan on the app and it said I would benefit from a booster, r...Removal of second tv box cable Hi. I am a VM customer and have TV and broadband. I have cable that runs to a socket in another room where a second TV box was once installed, (there is no box there just a wall box with a terminator...Break of Contract due to outage Hello all, I have not had broadband and internet access since the 10th July 2025, I live in the BH23 area. I have so far had two fix dates and none of which have fixed the issue, I now have another f...Moving home, no service Recently called to advise I was moving home. Was advised over the phone that Virgin Media doesn’t serve my area. Did a quick search on Virgin Media website and found they serve number 2 on my stree...Bought house but cannot get Internet due to previous homeowners account Hi! I'm in a weird position and don't under stand why Virgin Media cannot set my account up I've bought a house on 29th of August 2025 I requested to set up Virgin Media on 3rd Sep with delivery...Hub 5 Hi. I’ve just been send a Hub 5 to replace my old hub. I have plugged everything in correctly, the Network name appears in the list on my phone but says no internet connection. The hub is just Flashi...New Build Installation Hi. I am moving to a New build house sometime in October and I cant seem to get an answer as to when Virgin will be connected. The grey box has been put on the house wall a few days ago, but your web...Pre-installation work not being done Hi All, I have been trying to get an update on when the pre-installation work to my home will be done but for the past 3 weeks each time I phone the helpline I'm told it will be done in "a couple of...
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