I've only been using Virgin for about 3 weeks now, after a week I had to restart the hub when speeds dropped to about 2Mbps, but I've now had to restart it 3 days running.Is this sort of thing a common teething issue, or is there a genuine problem al...
HiI have just had a Hub 5 installed and I cannot find it on the Wi-Fi connect app.I get two results. “We can’t find your hub” prompting me to try again or “Installing your hub”, which it will try for 30 minutes or so before saying it was unable to.So...
Against my better judgement I decided to go back to virgin tv I have all other services , however I requested an engineer to install both boxes. Looking at my account it says 25 May although it says 8-1 which would seem that an engineer would be book...
Unfortunately my Omni box has been broken and all the cables are hanging out. How do I contact Virgin for help?
I'm a single mum who was being treated for cancer and had The most awful experience with virgin and their contractors. I still can't believe happened and virgin have sent a cut and paste complaint response to the misery they caused me no fixed wal...
Hi,I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. I believe I do have a wall socket which would fit an older model plug, so it's possible all I wou...
Hi, Virgin were out laying cables on my street back in November/December and when I checked on the website it said they were bringing the full fibre upgrade service to my area soon, now flash forward to May and when I go on the website, it says they ...
how do I get a spotter out? Keep being ignored and fobbed off on the phone!
I have a really nasty loop of white wires stuck out of my house ready for Virgin Media. I'm in contract with my current supplier so wouldn't even be able to switch for a while. What's the best way to tidy this up as my other half is half jokingly tal...
Hi, I am wondering if the VM socket of my flat as in the attached photo works out for a fibre connection.The availability checker said yes in my post code area, but I just want to make it sure.Many thanks.
