Hi VM,Can you run a line check on my connection. Internet connection has gone to pot since my new neighbour had VM installed last week. I believe my old neighbour was BT only so this would be a new install.My power levels are all over and I am seeing...
Hi,having a problem with the Superhub 3 that a lot of people have reported, solid red light; it is well ventilated and I have tried rebooting many times - taken out and put back all cables (solid red light returns).Not overly hot to touch but does sl...
Hi,I’m beyond fustrated with VM.We have Volt and so a Hub 5. We’ve been with VM 6 months and so far I’ve had to reconnect ALL our devices multiple times because the Hub seems to disconnect a random selection of smart devices. (Way way Less than the 2...
Hello everyone, I am currently experiencing difficulties with the installation of my broadband service. Despite scheduling four appointments, none of them have been successful. The engineer has informed me that the issue is related to a third-party ...
Hi, i have a bit of a problem my coax where it connects to the Hub 3.0 has snapped internaly due to the hub being moved around on the work surface so much.I have removed the cable from the hub and stripped the cable back and connected a cheap twist f...
Hi all,I just moved in my rented flat and setting up my quick start virgin broadband. I can’t seem to figure out how to plug in the cable in the wall socket: I’m told by my landlord that the virgin cables are there (see pictures attached) but the c...
Has anybody had issues with installations currently, we got coaxed over from sky and our sky contract ended on the 10th of May in readiness for our virgin services to start on the 12th May, this has then changed to 26th May, 12th June and now to the ...
Hello,I recently signed up to Virgin Media Broadband and for those of you that may remember, I posted a question on the forum asking if one of the team could check if my property was already enabled or if I needed some ducting running in. Since signi...
I'm due to have my self set up delivered today and have been reading on here. I have spoke with someone on the phone who has organised a tech for Monday. But he didn't really seem to understand my situation.. Im just wondering if i have the correct w...
Hi guys,We moved house a few days ago and moved our virgin connection across. It was supposed to be active today but it’s still flashing away and when I check the status in the HUB menu it says Access Denied.I’ve called Virgin about 3 times today and...
