07.02.23 I have ordered bigger bundle for tv and broadband with landline for the first time. 08.02 I got a message from virgin that tommorow 09.02 my quick start kit for land line will be delivered with yodel. It has not arrived. All my ordered bundl...
I am new and looking to get VM installed for broadband very soon. The connection is being linked into the outlet at the bottom of the garden and will initially run across the front lawn about 12 metres before entering the property. Three queries . Fi...
Recently returned to a previous address and began setting up again with Virgin Media for the M350 service, I have been with this provider at this location before. After having many setbacks in getting the account setup the troubleshooting team who as...
Hi all. I currently have M350 broadband running through a Hub 3, installed around 4 years ago. I'm due to have Gig1 installed in 4 days, with a Hub5 router. Will the new router connect to the existing internal wires, or will there be new wiring insid...
Having an absolute nightmare with a moving home install. all external works carried out however virgin refuse to accept this and keep telling me it’s impossible that the work is complete. waited another week for an engineer to survey and confirm all ...
Good morning, Yesterday my internet decided to go down. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. I have run a diagnostics on my router from my home PC and have WiFi 2.4 and 5ghz working, inte...
I recently had an attempted install of Gig1 on the 28/12/23The engineer was great but had no hub 4/5's on his van so was unable to complete the installation.It took Virgin 27 days to return on the 24/01/23 to send another engineer just to plug in a h...
Omni box is damaged and needs to be replaced. Can someone contact me to arrange this please? Many thanks.
Hi there, I phoned and got my quick install kit sent and due for tomorrow. Looking at the wall socket. It looks like it won't fit due to it being an old one possibly and wires hanging out but there was also a wire through the house saying cable con...
I recently got upgraded to Hub3 as Volt client.I set up Hub3 - WiFi and Ethernet seems to be fine BUT I now lost access to many sites from my browser, such as:bbc.co.ukskysports.comamazon.co.ukinstagram(and I am sure I can find other sites)The browse...
