QuickStart, set up and connections
Installing and configuring your kit
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Resolved! Quick start landline has not arrived

07.02.23 I have ordered bigger bundle for tv and broadband with landline for the first time. 08.02 I got a message from virgin that tommorow 09.02 my quick start kit for land line will be delivered with yodel. It has not arrived. All my ordered bundl...

Resolved! Laying cables

I am new and looking to get VM installed for broadband very soon. The connection is being linked into the outlet at the bottom of the garden and will initially run across the front lawn about 12 metres before entering the property. Three queries . Fi...

Anonymous by Not applicable
  • 9 replies
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Gig1 wiring work required?

Hi all. I currently have M350 broadband running through a Hub 3, installed around 4 years ago. I'm due to have Gig1 installed in 4 days, with a Hub5 router. Will the new router connect to the existing internal wires, or will there be new wiring insid...

Nooby83 by Joining in
  • 2 replies
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Moving home install delay shambles

Having an absolute nightmare with a moving home install. all external works carried out however virgin refuse to accept this and keep telling me it’s impossible that the work is complete. waited another week for an engineer to survey and confirm all ...

Gavcur by Joining in
  • 2 replies
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Brodband issue - registration failed

Good morning,  Yesterday my internet decided to go down. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. I have run a diagnostics on my router from my home PC and have WiFi 2.4 and 5ghz working, inte...


Resolved! Automatic Compensation

I recently had an attempted install of Gig1 on the 28/12/23The engineer was great but had no hub 4/5's on his van so was unable to complete the installation.It took Virgin 27 days to return on the 24/01/23 to send another engineer just to plug in a h...

Produx by Joining in
  • 3 replies
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Wall socket and cable. Please help

 Hi there, I phoned and got my quick install kit sent and due for tomorrow. Looking at the wall socket. It looks like it won't fit due to it being an old one possibly and wires hanging out  but there was also a wire through the house saying cable con...

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