Hi, I've also seen the previous posts re this subject and am hoping someone from the Virgin team can contact me. I have been unsuccesful so far, having used chat where I was promised an email, but this has not arrived.We are having work done on the o...
During some DIY my wife kicked the cable out of the hub and broke the connection. Is this a standard cable from amazon or do I need book an appointment from an engineer?Thank you
Ordered a new kit to be delivered today (09/12) to my new property back on 28/11 and nothing has arrived. Bar getting a pre contract I’ve had absolutely zero contact from VM. Is this to be expected to get no acknowledgement at all and no new delivery...
i have been having issues with the broadband service with frequent drops and speed no where near the averege or advertised speeds Currently between 267Mpb and 310Mbp where i am supposed to be get 1Gig fibre? my speeds usually sat much muhc higher tha...
HiI have a hub 4 and due to some issues they agreed to send me a hub 5.It finally arrived but during setting it up i encountered a problem. They sent no power supply plug with it and the plug for the hub 4 is too large to fit the hub 5. I have tried ...
Not sure where to post this or who to even contact, Virgin Media make it impossible to actually speak to someone, I gave up waiting 45 minutes on the live chat and every time I call i'm always told the line is busier than usual. I can't reply to any ...
I joined Virgin Media and an engineer came out on 7th Nov 2023 to set up my broadband, tv and telephone. He turns up and as it is a townhouse and tv on top floor, he does not have a ladder long enough to fit on 2nd floor. Tells me he will fit broadba...
I ordered quick connect broadband.I was not aware there needs to be. Virgin portal to screw in the round cable to? We don't have one on our walls. There are some old antenna portals but they're in another room.At the moment I've just plugged the yell...
Hello, I would like to request to be removed Green cable box that the green metal box in front of my house. I checked with BT but they say, the green metal box is owned by Virgin. For the past three months, the metal green bo...
I had fibre broadband installed on the 5th September. It's now 3 months later and it has never worked. I live in a corner house and I've been told the installers connected my house to the wrong hub outside, i.e. to the hub on the wrong street. I've h...
