Hi,I'm currently with virgin media and am in the process of moving home. I have checked on the postcode checker and it says that unfortunately services will not be available at my new address.The new property is on a road which virgin media is active...
Hi,I'm going to rent a new flat with 2 others and we are looking for broadband options (hopefully FTTP). Entering the postcode into the availability checker gives the building as an option, but not the individual flats. Selecting the building says we...
This is specifically aimed at the Virgin community team here. I'd like to book a no-fault engineer visit to move my router to an internal cupboard. Please PM me with the next steps, thanks.
I got the wifi and TV package delivered yesterday. I spent ages looking for the wifi socket as I've just moved into the house and couldn't find it anywhere. However, I did find a coaxial cable sticking out so tried to connect the wifi hub to that ins...
I was given a link (https://www.collectplus.co.uk/virgin) by the agent processing my contract cancellation, to find a local Collect+ point. But that URL is blocked by Cloudflare: "This website is using a security service to protect itself from online...
Recently my phone internet doesn’t work while connected unless I turn on a VPN. Or if I use mobile data it will work. My wifi still connects Well to other devices and they don’t need a vpn. I’ve restarted the router twice but nothing. Although , it h...
I have spent weeks trying to get a pod sent out, soooo many phonecalls, complaints and let downs.I finally got ONE sent out today, I've got a black pod, from what I've read it's the same as the white one but it has a power lead instead of being a plu...
The email address associated is her virginmedia one that's long defunct, they know my Gmail is associated but I can't use it to login to anything. What kind of system operates by hanging up on me when I call to resolve this so I can pay my bill and c...
Good afternoon all - hoping to get some support/clarity on a recent self-service delivery.I opted for the self-service due to the fact that Virgin Media is already set-up/functioning within this area ahead of moving into the property, however found o...
There are multiple cables connections that have been installed at the block of flats I live in over the years to provide Virgin Media Broadband. The external cable junction box is untidy and not fitted/closed properly so there are loops of cable stic...
