Resolved! How to get VM services installed
Um this my forst post pls ignor it soz my spelling is bad
QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts
Remodelling and want to fit my own cables
I'm extensively remodeling a house I'm about to move into, instead of Virginia media coming out and drilling holes everywhere to install cables, could I fit the coax cables throughout the house exactly where I want it. Specifically so I can hide most...
Virgin wall socket
Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks
Installation Issues
We recently had a knock at the door from VM asking if we would be interested in changing over from current supplier Sky, which we agreed to and signed up on the 7th July, we then received our first installation date of 24th July and we where told by ...
New build house install
Moving into a new build property, in the welcome pack it says “provisions have been made for virgin media” I have requested the move from my old address and they say engineers will need to connect from the street and then an installation engineer wil...
How long do repull appointments take to be scheduled?
Is there a standard general lead time? Had the technician over around a week ago now, received nothing still regarding appointments. With some of the horror stories about repull appointments, I'm hoping those are exceptions. I'm also surprised the +0...
Broadband order not processed
I’ve signed up with virgin on the 16th of august with contract starting on the 22nd of the same month, I received all the emails with documentation and contract, and also another email saying that my starting kit would have arrived on the 22nd of aug...
Resolved! Needing a wall socket fitting to suit my new hub 4
Hiya all wondering if anyone can help me regarding having a Virgin media wall socket fitting for broadband I have the box out side for it and have just today received the hub 4 as a self install kit to find the Virgin media wall socket has been remov...
No contact with Virgin since order
Hi,It's now been 23 days since I made an order for broadband wifi.After complaining, they have reached out and told me that there is already an account under my address - however, this is the previous tenants. I have no way of sorting this out. I had...
Returning hub 4
Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. For my surprise,...
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