No internet connection
Ordered a new broadband kit, done with all the connections but somehow not able to connect to the internet. Please advise
Forum Posts
Virgin media broadband setup
Hello, I just got my virginmedia broadband setup delivered. But i couldnt find the socket that could fit. What should i do now. I have already waited so much for this
Complaint supposedly escalated to senior manager and a call promised but complaint just closed again
I need some help getting in contact with a senior manager to discuss my installation / complaints. Any complaint I open just gets closed with advice given. The last complaint was opened by a supposed manager last thursday and I was assured a callback...
Not Return Kit Provided
I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, ...
Red light on router
I have a constant red light on my router, I have tried fixes from a previous thread (30 seconds pinhole reset without ethernet) and this has not resolved the issue. Can anyone please advise?
No VM wall socket
Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it eith...
Resolved! No engineer - Install not done
After signing up for Virgin media this week, I was sent an email for a date the engineer would be coming to install my kit. The time given was 1pm to 6pm, on the 1st September. I took a day off work so I could be here. Waited in all day. Six pm came,...
Installer Needed - no VM Connector
I need an engineer to come out and install my services been trying to get through via phone with no such luck I got self-install kit and there’s no virgin box to connect to anywhere or cable wires I’ve tried the lot.
Faulty router replacement
Hi. My virgin media router broke down. Trying to contact virgin media seems to be impossible. Can someone advise, can I buy any replacement router that Currys or Argos sells and will it work with my virgin media broadband?
New build without Virgin box
Hi, there is a new build without Virgin box installed inside. Does it mean it will take a lot of time to have it first of all installed inside the house and then cable it with outside? How long would it take? Is it even do-able? Thanks.
