QuickStart, set up and connections

Red light on my router

Hi, I have had a red light on my router for several weeks now.My son did a hard reset Weds 13th Dec and also phoned the helpline. They said they would check my connection every few hours and send a text message each time, which they did and everythin...

New installation HUB5 with new services. Keep blinking Red

Just subscribed to Gigabit Broadband only, today I got the Hub5 and start connecting, the hub keen blinking Red after none solid white light off, I called the customer services, they advise me to wait 30 mint and service will restore, now over 2 hour...

Router red light

My router is showing a flashing red light.It has open space either side but when I use the diagnostic tool to find the issue virgin media tells me it's over heating and it doesn't even feel warm to the touch I've tried powering it down and pressing t...

New box cover

We have an old Telewest socket cover (internal). We're renovating and would like to replace with a new VM one. On the phone VM said not possible to send this out without sending out an engineer. Can VM send one out to customers?Thank you,

Gig1 + phone line

Upgrade on our online account - £51.16 per month for 18 months then £77.16 per month after the contract ends + £35 set up fee with hub 5 sent (we currently have hub 3) and 1 black WiFi max pod. Is this a decent deal? We are currently paying for 250mb...

Red light on hub

My hun has a constant red light when I used to be white. I've tried rebooting it and resetting it via the app but it's still red. After reading many posts I'm concerned it's over heating but is well ventilated. Would like some help

How exactly do you get VM to pick up return kit?

I'm special needs, and need someone to collect my return VM equipment now I've left. But in spite of that they keep pestering me by text about using the return pack (received) and there's no apparent straightforward option on their system to simply r...

Semi-detached house, next door has Virgin access but we don't?

Hi, current VM customer and moving to a new house in January.The new property is an old (18th century) house that was split into 2 semi-detached houses in the 1970s. VM support are telling me that the next-door property to ours has a VM connection bu...

Resolved! Hub 5 won’t go to Modem Mode

I recently went away and noticed my vpn to my house stopped working whilst away. When back I checked all settings and found my hub 5 had returned to router mode for some reason. I logged onto it on 192.168.0.1 and tried to change it back to modem mod...

Virgin media install delayed by a year

Hey peeps,I helped my dad order virgin media internet way back in early January. Ever since then every install date or engineer visit was slipped or rescheduled due to god knows what kind of issues. I’ve tried calling them, chatting to customer suppo...

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