I’ve asked virgin and they don’t understand what I mean and can’t find anything on the internet so hopefully someone here can help. we have this power adapter that a coaxial cable goes into and then goes into the wall splitter. The adapter always ha...
Hi folks,we had cable installed in my street back in the sumner and had to sign forms to say I was happy for them to instal on my property if they needed, I then had an email saying it was being switched on in the street soon. Since then nothing happ...
Good morning all, Posting here for the first time as I'm at my wits end with this internet connection. I'm currently running an ethernet cable from my Hub 3 downstairs to my computer in the back office as the Wi-Fi won't reach (despite the Hub only b...
Hi there,I am not able to get an internet connection, I keep getting the message ‘Looks like your service has been temporarily disconnected’. What does this mean and what’s the reason for this? The Wi-Fi has been working fine for the last few daysemi...
I recently had VM broadband installed, the wiring from the box on the outside is all loose and drooping. Can I clip this myself or is it easily damaged? Also the cable coming down to this box is tie wrapped to the gutter fall pipe, Is this common pr...
Hi there.this is my first time posting here and hopefully I’m in the right section I’m just looking for a little help as we moved into our new build property last Thursday and we have this super nice little box in our cupboard that’s an access port f...
Hello,I’m enquiring about having our external brown cable box repaired/replaced? The cover has come away completely and the wires and cable are fully exposed to the elements.Would it be possible to arrange for an engineer to take a look before it suf...
Hi allWe have recently moved to an address where the street appears on the VM postcode checker, but houses on our side of the street are not listed. It's a tiny street, only 4 houses in total, the rest of the surrounding roads are 100% covered. Outsi...
I am reaching out to share my frustrating experience with Virgin Media's installation service, and I'm seeking advice and support from our community.I initiated the installation process with Virgin Media four months ago, and unfortunately, the instal...
Hi, i am a new customer to Virgin Media.on the 13.12.2023 i have ordered my new broadband package to be delivered on the 02.01.2024, today the broadband was not delivered and i have no information on whats next. I haven’t received any email with my a...
