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Forum Posts

Delayed Installation

I just joined Virgin Media Broadband on Tuesday 6th of Feb and already really unhappy and frustrated VM customer service and it’s making me question my choice to choose Virgin Media Broadband!    Original date of when Technician is due to come out wa...

K232F by Joining in
  • 1081 Views
  • 9 replies
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Omnibox Cover

 Hi,My outdoor cable box was damaged during a storm a few months ago. I’ve not had a chance to get this resolved until now. How do I go about getting the box replaced? Is this something I pay for? Picture attached, it might even be I need to just rea...

IMG_3350.jpeg
Hw1996 by Joining in
  • 601 Views
  • 1 replies
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Installation incomplete

Signed up December 2023 , installed on the 8th of January, but engineer wired it into our neighbour's box without telling us?Called vm told engineer is booked but we need new cable, cable was pulled and obstruction found, new cable installed and we w...

Pete591 by Joining in
  • 500 Views
  • 2 replies
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Solid red on hub 3

I have a solid red light on my hub 3 which is getting warm have checked all wires and connections and rest the hub multiple times I have look it up and it says the hub 3 is overheating and needs replacing I have phoned support, but they say they cann...

Joseph65 by Joining in
  • 471 Views
  • 1 replies
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Do I need an engineer?

Hi, I need help. If anyone can give me advice please. so start up package arrives and I've followed the instructions as per the booklet but still no Wi-Fi/internet. There is a red flashing phone on the hub. Can connect to Wi-Fi on my phone but there ...

Smitc39 by Joining in
  • 612 Views
  • 3 replies
  • 0 kudos