Recent DiscussionsInstallation woes...any more help here? Been waiting several weeks now (I realise this is no record by any means). Customer care (mediators) can't tell me anything of any use. I had an engineer visit almost immediately from the pre pull ...I need an engineer Our existing wall socket doesn't appear to work with the hub 5, it's a screw in one and doesn't want to go in. Not impressed with being left to machines on call and online texts can someone please h...SolvedExisting Cable Relocation Hi there I would like one of our cable entries into the house relocated by about half a metre, because we are having a radiator moved. I have tried phoning and the 'AI' system is taking me in circle...Front Garden Dug Up Sorry I know this doesn't relate to your query but I don't know how to post on this forum! The problem is I have just opened my front door to find virgin media digging my front garden up...in order t...Health and Safety Concern Hi, I have already tried raising a concern about the quality of an installation but as I struggled to speak to anyone I 'gave up' but after having a gardener do some work today I feel the need to try...Virgin Fibre available to houses down the road but not to my property Hi, I'm currently finalizing the purchase of a property and was looking into broadband available. When checking for Virgin Fibre it shows the houses slightly down the road have it available, but no...Flats unserviceable despite being surrounded by serviceable properties TL:DR : I've been told my flat is unserviceable despite being surrounded by other flats in the area that have FTTP available to them now. I'm looking to see how this is determined and if anything can...Waiting for Installation Since February - I'm going to email the CEO What's the record for being fobbed off by Virgin Media? I've been promised installation for broadband since February 2024. I have been given more dates that I can recall all of which have passed wit...SolvedCable entry point installed in wrong location. After ordering a new installation we were advised that there would be two visits, the cable entry point installation and the engineer's installation. As we're not in the house 24/7 we returned one e...Address not showing on postcode checker but my neighbours are shown Hello, can you help me as well? I'm in a similar situation!
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