Hi we where due to be switched on today , got a text to confirm an engineer would finally arrive this morning between 8 and 1 pm i waited in all morning and NOBODY Turned up , spent 2 hours ringing Virgin in Philippines , then Mauritius ,then got cu...
I am disheartened to see that this appears to be an age old issue that carries very little in the way of 'light at the end of the external work tunnel'.We were existing customers who moved into a new property 21st July 2023, Virgin Media advised inst...
Contractors (Redburn) are currently laying fibre on our estate on behalf of virgin media but they're laying the fibre directly on the gravel in the trench without and conduit then packing more gravel hard on top with a compactor.That surely can't be ...
currently have a hub 4 on a vm500 package and have come for renewal and gone for the faster package - online it states “broadband installation” does that mean that they will be running fiber into the house or will they just send the new speeds to our...
The QuickStart pack was supposed to arrive today Feb 6th but it has not been delivered. I have had no update on the delivery from either VM or Yodel. I also don't have an account number yet so am unable to login and check the status of the delivery.
Hi i have recently had virgin TV installed and there isnt enough of the white cable that goes from the tv box to the wall so i cant actually move it from were it was installed. Needs to be moved from the middle of the room. Where can i get this pleas...
Hi, our broadband (Hub 4) has been cutting out at regular points for over 2 weeks now. I've setup a BQM monitor which has shown a lot of packet loss, along with some high latency:https://www.thinkbroadband.com/broadband/monitoring/quality/share/c7df...
Hi all,We've recently moved home, and have had VM broadband for 3 weeks now. We've started to experience a recurring issue where the router seems to reboot occasionally - nothing we can replicate to see what is causing it but it is making it difficul...
Again someone called to arrange a visit no one came, advised re our loss of data with no WiFi we can order a dongle, put through to another department to order and they cut us off the call ! What a joke
