New broadband wore outside runs along my flower bed to box at end of drive. They said someone would come and sort it. No communication about it from them at all. 2 long on hold phone calls one engineer who said someone else area and many twitter mess...
Had some building work done and the builder disconnected the white internal wall box for our second 360 box. Does the white box actually do anything when not used as a splitter (it seemed to be coax in and coax out). Virgin engineer booked to refit b...
As said below looking at getting VM as moving apartment. With the April increase on contracts is it more beneficial to wait or do so now?Thanks in advance!
Like many others, I’ve experienced Virgin Media’s appalling customer service…long story short, my installation was delayed, I was entitled to automatic compensation, Virgin refused to pay. I’ve been to the Ombudsman who ruled in my favour, but I have...
Hi I have been checking the service coverage on a bi-weekly basis for the last few months. They laid the cable to the post that provides access to my property back in September 2023. We still don´t have access to VirginMedia. My current broadband con...
HiWe are going to be having some serious building work done and would like an engineer to fit a new tv connection box to a different room before building work begins. Could you advise please on costing.
hello, I need to to get a new power adaptor for the hub 5 x, i phone up last week and they guy on the phone said he ordered the item for me, but it arrived today and he ordered the wrong cable, just wondering if anyone can help me get the correct cab...
The cover on my brown box has become detached. Photo attached.Could a Virgin admin respond please. 
Hi,My router delivery was unsuccessful and the yodel tracker is updated to say return to sender.How can I schedule a redelivery, and can I get it delivered to an alternative address?Thanks
When virgin installed my hub and to box the two cables were about 2.5 metres long. I now have coils of cable tied up behind and wish to shorten them. Is it possible to purchase half metre cables direct from virgin
