QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Do I need an engineer?

Hi, I need help. If anyone can give me advice please. so start up package arrives and I've followed the instructions as per the booklet but still no Wi-Fi/internet. There is a red flashing phone on the hub. Can connect to Wi-Fi on my phone but there ...

Smitc39 by Joining in
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Virgin RPI & CPI increase?

My Virgin broadband monthly fee is £32, I received a email from Virgin a few days ago saying that it’s increasing to £35 due to the 8.8% increase, which I’m completely ok withBut then tonight, I got another email from them saying that my bill is read...

stainsm2 by Joining in
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Cooling off period - business

HiI am already a residential customer but needed broadband in a 2nd property. Unfortunately the other property used to be a business (now residential) but the address change has not been processed on VM systems. For this reason the only service avail...

Booooom by Joining in
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  • 2 replies
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Unable to confirm order

Hi I’m a new customer waiting for installation confirmation and contract confirmation.so far have made 4 lengthy phone calls to the customer service team. This is a very very slow and frustrating process. Especially as the main issue is I have no acc...

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