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Broken router

Joining in

My child has upended some juice all over the WiFi router and now it won’t turn on. Does anybody know how I can request a replacement? Or where I can call to do this? Can’t seem to find the number and I need WiFi again asap


Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Leeeckersley98,

Thanks for posting and welcome to our community  😊

I've had a look at things from our side and can see you've been able to call us regarding this.

If you do still need help with anything, please let us know.