Hub3: The route(r) of all my problems
My old, perfectly working (but overheating, allegedly) Hub3 was recently replaced with another one of the same. (received August 2nd). Since then however, I have been unable to connect any of my Google Home smart devices. Two clock displays and an outdoor cam. Of the 14 days which have elapsed, I have literally been dealing with Google Support by email on at least 10 of those days. But we're getting nowhere fast. So much so, they are now at the point of offering me a credit for the online Google Store for the inconvenience. But I digress... All of my Google smart devices were working absolutely fine and have been for years. Until now. So, my question is: Are there any changes need to be made to the default settings of my Hub3 router? I do not recall making any specific changes in the past. But I find it extremely odd and frustrating that all was well until I received this new replacement Hub3. Seems to me to be where the problem(s) lie. I tried contacting VM Support initially by chat before coming on here, but I was immediately given a phone number for the Gadget Support Team which I believe is a pay service and I have no intention of doing that. I simply want to know if there's anything obvious I need to change in the Hub3 config. Please help!? You are my last hope before I am forced to ditch all Goggle Home smart devices and replace them with alternatives. (and hope that I do not face similar issues with those). Thanks in advance.Device connects to WiFi but not Internet? Hub 4
I’ve got a new Roberts Revival radio that I can connect to our Virgin Hub 4, but despite connecting to the WiFi network, the device seems to not be able to connect to the internet. This is isolated to this one device, all other devices connect to the Virgin WiFi and internet perfectly fine and I’ve never had this issue with any other device so unsure what could be going wrong. The device is able to connect to the internet fine when I use my local iPhone hotspot WiFi, or connect to one of our BT WiFi extender discs so assuming it’s something specific to the way in which the device is interacting with the Hub but can’t for the life of me work out what might be going wrong! Any advice would be much appreciated, I’m very much a rookie at diagnosing with WiFi and internet network issues.Connection Failed - router reset doesn't work
Hi all, noob here. I was setting up all my smart stuff since having my router upgraded to a hub5... logged into the router, and all of a sudden it booted me out and now none of my devices are able to connect to the WiFi! I have reset the router twice, unable to log into the router, and no idea how to go about fixing this... Add to that, I work from home and use a wifi connection, I'm concerned about connecting tomorrow morning! Any suggestions welcome.A very slow and no 'QuickStart'. Still no wifi.
Hi I received my 'quickstart' installation box today. I'm a new customer and first time ever having my own broadband subscription and I am having a big problem already. The wifi was delivered early this afternoon and yet we still have no wifi! We tried all the faq help, Nothing worked. We tried everything we could think of, nothing worked. We then rung the help line to which they told us they hadn't activated it yet and they'd now activated it and it woild take around 1-2 hours. 2 hours later I had a text saying it had been activated but still the same flashing green light and solid wifi light persisted on the broadband box. On my vm connect app it shows that I have an issue and when I press 'fix issue' the app takes us to a blank a screen and the refresh button doesn't refresh anything. We've had a look at the wiring and refitted and reinstalled the box multiple times leaving it for upto and over an hour incase it does take the 40mins to work as it says online but that doesn't work either. I genuinely have no idea what it could be. My only guess is that maybe it could be something to do with our line in our new flat? I don't really want to have to pay extra for an engineer unless it looks as if it could be the only option to fix it. Can someone please help get me online?Neighbours have access to Virgin media but my address have not
Hej there I have moved into a flat recently and only upon moving in I realised there were no WiFi options. I live in the middle of London so it was very surprising. I can see it is available to my neighbours who are a few meters away from my house and was wondering if it would be possible to get it installed at my address as well? Many thanks, MatildeBooster pod
I have spent weeks trying to get a pod sent out, soooo many phonecalls, complaints and let downs. I finally got ONE sent out today, I've got a black pod, from what I've read it's the same as the white one but it has a power lead instead of being a plug-in pod. Why have I been sent a wired pod?? I would prefer a wireless plug-in pod, and 3 of them as I am entitled to them on the 1Gig package. I have black spots in my home, all recorded on the connect app. No way are we getting over 1000mbps in our home, and that's what I'm paying for. Since being with Virgin I don't think I've ever been so stressed!
