Forum Discussion

Leeeckersley98's avatar
Leeeckersley98
Joining in
11 months ago

Broken router

My child has upended some juice all over the WiFi router and now it won’t turn on. Does anybody know how I can request a replacement? Or where I can call to do this? Can’t seem to find the number and I need WiFi again asap

Broadband
broken
not working
router
WIFI

2 Replies

Sort By
  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Leeeckersley98,

    Thanks for posting and welcome to our community  😊

    I've had a look at things from our side and can see you've been able to call us regarding this.

    If you do still need help with anything, please let us know.

    Alex_Rm