Forum Discussion

Leeeckersley98's avatar
Leeeckersley98
Joining in
8 months ago

Broken router

My child has upended some juice all over the WiFi router and now it won’t turn on. Does anybody know how I can request a replacement? Or where I can call to do this? Can’t seem to find the number and I need WiFi again asap

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Hi Leeeckersley98,

    Thanks for posting and welcome to our community  😊

    I've had a look at things from our side and can see you've been able to call us regarding this.

    If you do still need help with anything, please let us know.

    Alex_Rm