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Dunfield's avatar
Dunfield
Joining in
6 months ago

Connection Failed - router reset doesn't work

Hi all, noob here.

I was setting up all my smart stuff since having my router upgraded to a hub5... logged into the router, and all of a sudden it booted me out and now none of my devices are able to connect to the WiFi!

 

I have reset the router twice, unable to log into the router, and no idea how to go about fixing this...

 

Add to that, I work from home and use a wifi connection, I'm concerned about connecting tomorrow morning! Any suggestions welcome. 

failed connection
Help
Hub5
reboot unsuccessful
WIFI

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    6 months ago

    Did you do a pinhole reset like this....

    _______________________________

    Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.