Forum Discussion

Matilde's avatar
Matilde
Joining in
6 months ago

Neighbours have access to Virgin media but my address have not

Hej there

I have moved into a flat recently and only upon moving in I realised there were no WiFi options. I live in the middle of London so it was very surprising. I can see it is available to my neighbours who are a few meters away from my house and was wondering if it would be possible to get it installed at my address as well?

Many thanks,

Matilde

Broadband
WIFI
  • Megan_L's avatar
    Megan_L
    Forum Team
    6 months ago

    Hi Matilde!

    Thanks for posting and welcome to our Community Forums! 

    Sorry you're unable to get our services at the moment, but we can certainly try to help in this case.

    We can send off a form to request a "Spotter" to be sent to your street, they'll be able to survey your area, road and building to see if it's going to be viable for install. 

    Sometimes blocks of flats can be difficult if it's quite a high rise building, is this the case for yours? 

    Thanks,

    Meg