Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Constant ping spikes.

Had an Engineer visit 3 days ago, change out 3 wires 2 inside the house and 1 outside which we was told would be the problem and it will be fixed. Here’s the graph after the engineer visit? Any help please. Had these issues for months at this point b...

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Reegan99 by Tuning in
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  • 1 replies
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Hub 3 red light

Hi all, I've got the power light as red on my hub 3, it's been on for 3 days. Just finished on the virgin chat and the agent has stated it's a software update and will take 1-2 weeks to complete then the red light will  go out, I'm no expert but sure...

2.4ghz - connecting devices

Hi, Got a smart heating fan for my daughters bedroom. Set it all up and went to connect it to my new super hub but it's only 2.4ghz connection and the hub is 5ghz. Is there a way I can connect this device to a 2.4ghz frequency on my hub to get this t...

Hub 5, modem mode, signal drops

Hello allOver the last few months, Wi-Fi signal drops have been happening intermittently all day, every day. It seems to effect every device in the house. the Hub connects to a netgear router then onto various wired connections and a Tenda Mesh syste...

Unknown devices

Ok. This is one of the most frustrating things I have ever had to deal with. On the Connect app, you can see what devices are connected to your internet and what aren't right? Well, some other people had the same problem as me.When you get on to the ...

Web Safety Not Working

Hi I’m having trouble with my web safety yet again it’s turned on but no restrictions are on and can access all sites, This is a reoccurring problem that needs to resolved before I decide to change my provider all together.

Resolved! Complaints ignored - Escalation Letter?

Hi,There is a lot to this, I will try to keep it brief where possible.I was completely without internet for over 4 weeks just over a year ago. I called numerous times for updates, also numerous texts from Virgin saying it would be fixed the next day....

scottm88 by Tuning in
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  • 8 replies
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Intermittent internet

Hi all so for the last 4 weeks we have had intermittent internet (new build estate)  both wired and wifi. It goes off at least 10 times a day, and during the night, for up to 5-10 ten minutes at a time. I have had three engineers out who have done th...

Sarahh4 by Joining in
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  • 3 replies
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No Ranging Response received - T3 time-out

Hi I am having issues with my internet and the network log is showing all kinds of issues. I have tried factory resetting router and checked the cables are in properly but hasn't worked. I have had VM try to help me over the texting app but that didn...

Conall by Joining in
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  • 4 replies
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Resolved! SuperHub 3 Solid Red Light

Hi,Our Superhub 3.0 has been showing a constant solid Red light for months now. At first there were no connection issues so I just left it. However my wifi connections are very temperamental now and some things do not connect at all. Checked online f...