Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Virgin maintains its reputation as the worst broadband provider
I've run out of ideas for how to get VM to respond to - or possibly even notice - my repeated complaints. As I could get no WiFi service in my office, I upgraded to their plus package (can't remember the exact name), which "guaranteed", I think, 20Mb...
30% dropped packets for a few weeks
BQM graphs are here, I've checked/tightened physical connections as best I can, run through the service status page (which often says there's no issue between them and my router and to reset the hub, which by now I've tried multiple times), can't get...
Issues accessing AWS / Google services
For around a week now, especially today, i am having issues accessing AWS services as well as google ones. When i traceroute, the hops get stuck at bagu-core-2a-ae91-650.network.virginmedia.net . This is a really big issue for me as most of my work s...
Red light on hub3
Hi VM team,My hub has been showing a red light for a while. I have tried resetting,, turning off and disconnecting the leads then waiting for an hour before reconnecting the leads and turning on. All that happens is the hub goes through all the conne...
My VM experience so far as a new customer
Hi everyone. Yes, this is a long post, if you don't like it then please do not read any further.We are new to VM and signed up due to being out of contract with BT. VM has recently installed new fibre cables in our area with the UK-wide expansion rol...
Unstable Ping and packet Loss
Hope it's OK if I add my problem here as well - I didn't want to start a new identical thread, apologies to OP and mods if this against rules. Have been having the same for quite a few months now. Thought the culprit was my poor wifi, but if anythin...
Ongoing Broadband Issue and Request for Technical Support Assistance
I am writing to request further assistance with an intermittent broadband issue that I have been experiencing for nearly a year, which is gradually worsening.The issue involves my modem entering what I refer to as "zombie mode," where the light remai...
Virgin Hub 5 Keeps Disconnecting
Hi,We had a Virgin Hub 4 for years, configured in modem only mode and connected via ethernet cable to the primary Google WiFi puck that acts as a router and provides WiFi to the rest of the house. There is an unmanaged Netgear 8 port gigabyte switch ...
Hub 5 Rebooting at 2am?
Seems to be happening every Tuesday, Wednesday and Thursday at 2am. The source of the reboot is always unknown. Looking around, this seems to be a common issue. Is there anyway to stop it? Have only been on 1gig for just over a week and am already g...
daily broadband cut off requiring system reboot every day mainly in the evening
daily broadband cut off requiring system reboot every day mainly in the evening
