My connection drops every day at 1612 BST (and it was 1512 during GMT). It’s frustrating when you’re on a Teams meeting and this happens. As far as I can tell it’s not related to my VPN as it happens on other devices too. It’s also started to happened in the morning around 1040 too. What’s the best way to get VM involved in troubleshooting the issue? I’d rather eat my own children than try and do this through their phone support.
For the sake of your children (!), set up a BQM which will track your broadband connection 24/7 and may capture any interruptions to your service
https://www.thinkbroadband.com/broadband/monitoring/quality
Do the dropouts affect both wired and wireless devices? The BQM will track the connection to your VM hub. If you are experiencing a wi-fi only problem you will need to take additional measures to investigate.
A VM person should get to your topic within a few days and may offer further help.
Thanks goslow. I already have this setup but nothing really shows against the dropout times.
Also this is on a laptop that wired so WiFi not looking like the root cause.
If you are noticing it most on a wired laptop, and the event happens at the same time each day, is there anything on the laptop which is happening on a schedule which might be causing the issue (such as software updates or downloads, anti-virus scans, backup routines running, file synchronisation etc.)?
I’m as sure as I can be it’s not the laptop. I also had our corporate IT support go through it and they can’t find anything.
Could be an incoming noise problem on the network, but things like this are difficult to trace.
