every night lately the past week or so or more the internet has been gone completely at 1.40 am for at least 20 minutes in the house. my area is west lothian, is there any reports of problems in this area at all?
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.
Anonymous wrote:this is not answered, please can someone sort this out.
Someone from the VM forum team *should* answer you. However, due to the way the forum works, if you keep "bumping" your own thread you'll keep getting pushed to the back of the queue - best to sit tight a couple of days and they should repond to your post.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.
VM will not dispatch any technicians while an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
