Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
WiFi pods
Hi,Does anyone have a link how to order another wifi pod? After numerous calls being hung up on and finally having someone on the WhatsApp chat going back and forth asking me to run a speed test. I’m at the end of my tether. The last person has sent ...
Volt - Wifi pods - how to order?
I have the Volt package and have a wifi blackspot in my house - I believe I can obtain a wifi booster for free but it isn't clear how to order one. Can anyone from VM help please?
Broadband Issue PO3 5ER
I have been having issues with the broadband where randomly it will cut out. Sometimes it returns by itself, other times I will have to fully reset the router to get the Internet to return.This has been starting to happen everyday, and sometimes more...
Flashing Blue Light on Hub 5X
Had engineer in today to fit new Virgin XGS PON connection, went without issue, speed is beautiful and swapped everything I have over. Sit down on the night having an important conversation with a colleague and boom. Hub disconnects. Check the router...
Resolved! wi fi
have a hub 5 , wanted to connect wi fi indoor camera , this only connects to 2.4 ghz, went into router settings but they are greyed out so cannot disable 5 ghz, any one know why this is
Cancel engineer appointment
Hi. Made appointment for engineer after told there was no issues in area, now turns there is. We're back online now but when I try to cancel via app it takes me to test my equipment which I do and then press it resolved my problem, it then says great...
Intermittent issues
Been a customer of Virgin for a least 15 years up until now great service but for the last few months have had intermittent issues where the WiFi will go off for a few minutes and then come back on and this goes on multiple times a day, I work from h...
Resolved! Hub 3 red light on solid
I’m having trouble with my Virgin Hub3 which is displaying a solid red light.All connections are secure, switched the Hub on & off 4 or 5 timesThe hub is upright and in a well ventilated position.I have run diagnostic test I am concerned of the Hub ...
Resolved! Order wifi pods
Hi, I am new to the forum and have the 1GB Volt package with a hub 5 but have never been offered wifi pods. I am trying to use the quite old WiFi booster but still have black spots. I have tried to use VM Connect to measure in each room and order...
Packet loss and Latency since 23/10 Swindon
I've been experiencing packet loss and high latency spikes since the evening of the 23/10. I have set up BQM and this shows the issues : Based in the Swindon area and believe other people are impacted too. This is causing issues with gaming and voi...
