Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Cable modem randomly rebooting & poor connection
Over the past month or so I keep having connection issues, my Superhub was recently changed from a Superhub 2 (almost flawless) to a Superhub 5. Since this was changed my router also now reboots randomly which is annoying as it constantly keeps disco...
Damaged junction box
Door is broken on junction box.address: 1 Quadrant Grove, London,  , opposite NW5 4JL
Will VM be able to move my router to a first floor location?
My VM router is currently downstairs in the living room connected via the front of the house. I want to move the router to the office on the first floor, also at the front of the house. I've seen some posts saying that VM will move a router for £25, ...
Damp mark near VM socket - weather damage?
Hello Virgin Media community, I hope you’re all doing well. I’m reaching out here because I’ve encountered an issue since the installation of my Wi-Fi cable. With the recent cold weather and rainy days, a damp mark has appeared around the Virgin Medi...
Delayed installation
I signed up with virginmedia in end October 2023 for an installation date of 4/11/23. This was delayed to 4/12/23 and subsequently 29/12/23, because of problems with external works. The engineers came down a few weeks ago and couldn’t complete the e...
Resolved! WiFi Pods - Ethernet Input for Backhaul
Hi folks,I'd like to use the Virgin Wifi Pods to extend my Wifi network. I have ethernet access to my Hub 3 router in the areas where I would like to extend the weak Wifi network using the Virgin Wifi Pods.The problem is that the Virgin Wifi Pod cann...
No Internet connection
New customer, had my broadband installed on the 11th of November.The engineer said should be up and running withn an hour. 13days later I still have no Internet connection.I have spoke to virgin media on the phone several times to be told there's a c...
Slow Speeds on Ethernet but Normal Speeds on Wifi
Hey I Recently Upgraded to GIg 1 Internet but I've been having a strange problem to where my speed on ethernet is slower that my speed on Wi-Fi I'm using the cable that came with the box and I've been up to 500-600Mbps but nowhere near the speeds I'v...
Pods
I have black spots in 3 of my bedrooms! I've tried ordering pods but impossible to deal with customer services by phone and online!How do I order them please
Faulty router? No internet
Hi recently I am having trouble connecting devices to Wi-Fi. The router is on, all cables in, lights as they should be but none of my devices are connecting. I’ve turned everything on and off and made no difference. Wondering if the router is faulty?...
