Recent DiscussionsVM Connect app unable to connect to Hub5 This started on Saturday 18th Oct and as of today the VM Connect app cannot see the Hub 5 or my other devices. It was working when I first received the wifi block pod a week ago and even up to the Fr...High noise levels and service dropouts I'm getting high levels of noise on my connection and periodic service dropouts requiring a manual router reboot. I had a repull last year, and a recent visit from an engineer who checked everything...For attention of Virginia Media. Hub 5 I am a long standing customer but still on a Hub 3. My son in law has just been upgraded from Hub 4 to Hub 5 for no extra charge. Am I not entitled to being upgraded to Hub 5. Be interested to here f...16 consecutive T3 timeouts issue for over a year Honestly, I feel like I’m being gaslit over the issues we are having. Have been seeing really short outages, 1-2mins (the router logs show 16 consecutive T3 timeouts and a full disconnection of the ...Cannot log in to VM Connect App I want to log in to the app to manage my hub but I am stuck on a loop of errors. I also cannot connect to my account on a laptop. 16 consecutive T3 timeouts Good morning For the last 2 years on and off I sometimes get 16 consecutive T3 timeouts which cause the Internet to go off for about 45 seconds then comes back on again. My power levels are fine and...Flashing green light on Hub3 We've had a area wide power-cut and my broadband hasn't come back up since the power was restored. My Hub3 has a green flashing light and the WiFi light is solid green. I've tried the standard power...Orange light on the hub. For the last few months and particularly the last few weeks the internet keeps dropping out and the music being played goes on and off. I checked the hub just now and it’s a permanent orange. I then ...5 days no service! We are now on our 5th day with no service after our landscape gardeners cut our cable by accident. Totally understand that’s not virgins fault. But I first had to push to discover I could pay for the...WiFi dropping out Hi, we’ve had an intermittent issue with connection for our WiFi for the last few yrs and it’s just unbearable now. We had a new router which made everything worse and the connection upstairs is ofte...
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