Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Is my latency graph ok?
I setup a Thinkbroadband quality monitor and I was hoping someone could tell me if they look ok?
WiFi pod not connecting
hii I just received a WiFi pod but it doesn’t appear on the Connect app. The light goes on and off I don’t know what I am supposed to do with it.can anybody help?thanks
Household Wifi Coverage
Hi,We've recently moved into a flat and joined VM on the M150 plan. The coverage from the router is fine for some of the rooms, but as soon as we go into the kitchen and the adjoining room we plan to use as a workspace, the signal drops significantly...
Removal of wifi box and cabling
We have a Virgin wifi box and cabling at the front of our house, which was put in place by the previous owner. I have not intention of becoming a Virgin customer and therefore want this removed. How do I go about this?Many thanks Alison
red light on router 3
My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space there is a a drop out in wifi connection on all devices through out the day, I have spoken to C.S w...
Wifi Pods - need help to place order
Hi Forum TeamCould you please PM me to help place order for our 1st wifi pod. As ordering wifi pod via recommended Connect App method is not working.We consistently have low to non-existent wifi speed in one room, & Connect App scans confirm "poor" &...
New instalation and cables but no internet
Hi,My wife and I recently purchased a property in an area that VM has only been in for 4 months or so. They came out to our home and fitted a box on the house and a new line to the telephone pole.The engineer came last Friday and setup a new hub5x an...
Resolved! My hub 3 and wi fi
Good Morning.My hub 3 loses wi fi connection multiple times a day and keeps needing re booting. It is 7 years old now so how can I get a new one?Regard Helen
Ordering pods
Hello,I set up a study room with a pc but the signal in this area of the house is very flaky (speed between 19-40mbps - measured with fast internet speed and connection drops and resumes).I was trying to use the connect app to scan the my WiFi but th...
Networking
The Internet has been down for two days. checks give nothing. I'm thinking about changing providers because this happens all the time. I'm already tired of this. and that we only see an increase in price and if the master arrives, you may pay a depar...
