Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Internet going down daily
Hi,My internet connection is going down on average once a day. When it does go down it is normally only briefly but the connection is completely cut. This seems to have started after upgrading to the Hub 5. Any idea why this is happening?Here is the ...
Change location of broadband hub
Hi,I would like to move my broadband hub from my study area to the loft with wifi cabled up with various access points (looking to improve wifi performance over a mesh, and to also have external access point for my garden)There is already a brown box...
16 consecutive T3 timeouts
Good evening My Internet dropped for at least 30 seconds today at 4.23pm just wandering if there were issues in my area. Hete is the error from my log.05-01-2024 16:23:42 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8...
Faulty router
Hi I think my hub 3 is faulty. The WiFi has not been great for a couple of months and today there is no WiFi or phone and the router light is solid red. I tried a reset and this did not help. How do I go about having the hub replaced?
Re: WiFi pods not connecting
I have the same issue - upgraded to hub 5 and not been able to see my pod since- it just flashes white
Wifi Pods
Hi I have had VM 1 gb service installed and I have numerous blackspots in the house. I believe I am entitled to up to 3 wifi pods. How do I order them?Thanks.
WiFi issue
HiRecently changed my broadband package over from m250 to volt m350. Due to poor WiFi signal. I'm using hub 3.0. Both my partner and I cannot connect to the WiFi now since changing over. We are using android honor x8 mobiles. Virgin telling me its ou...
ISP - network scanner lists me with a different company
This is my first post, a novice seeking help. I use Virgin Media in Bristol, I connect to the Internet via a Hub3 and an ethernet cable. Using a Network scanner called Fing, it lists my ISP as Hydra Communications, Is this normal ? Any help would be ...
Resolved! Smart WiFi and Hub 3.0 issues
Hello community Happy New Year!I’m hoping to get some help, suggestions or where to turn go to resolve some WiFi challenges.Up until beginning of December 2023 all was ok with internet and WiFi. I had a power cut and power was off for around 4 hours....
Broadband dropping out at random times
I had issues with my VPN dropping out about eight or nine months ago, but the problem mysteriously cleared and it's been fine until yesterday.The VPN and broadband drops out, not for long (maybe 30 secs to 1 minute). Yesterday it did it half a dozen ...
