POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi all, Today I had Virgin Media FTTP installed and a large part of my move to Virgin Media was that I felt secure in the knowledge that the Hubs provided had the option to operate in modem mode. It has since transpired that this is not the case with...
I received a pod today, one of the new hexagon ones with two Ethernet Ports. The instructions say just plug in and go but it’s not working with Ethernet.I have previously used tp link plugs where you need two plugs to make the connection through the ...
Hi everyone,Before I try to answer my own question can I please explain that on previous posts you've always been helpful in explaining why in my son's room upstairs at the back of the house was a 'hot spot' due to the hub /router being further away ...
Hi Robert. I have the same problem. Will mine also need replacing?
I have VM 1G and I use a Sky Stream Puck for TV connected via ethernet. It has worked fine since it was installed 6 months ago.This morning the Sky Stream puck will not connect to the internet. It connects to the router but states no internet. All ot...
I’ve signed up with the wrong email address and haven’t been able to access my account or get my contract. I haven’t had much help with it so I hope someone can tell me what I should do!! Thanks
I’ve now made half a dozen calls to VM re: my wi-fi booster pods. I recently got a new Hub and the old pods do not work. I have since found that this is because the VM central team need to link the serial numbers to the new hub. I’ve given the serial...
We’ve just got Virgin Media Broadband. Our speed is great on our phones and my MacBook EXCEPT when using Safari web browser, when using safari it takes ages for web pages to load.is there a way to fix this?Other web browsers like Google Chrome work m...
while on the phone to virgin media the other day for another issue at the end of the call i thought id ask a question about having an ethernet cable rerouted to another room in my house as the WIFI connection is bad in my room where my PC is (i've tr...
My router is really old and gets so hot I have to shut it down overnight. It takes more than 10 minutes to boot up and sometimes doesn’t kick in at all. I have no idea how to contact VM for help with this. Customer service doesn’t seem to exist and t...
