Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Wi Fi speed drop

HiMy wi fi speed is 270 mb.Every day now i have to reset it with a pen because it drops to 25mb.I have phoned customer support who have checked it and reset it their end saying its ok.. Unplugged it, you name it.There are no fault lights. After the p...

Marlman1 by Joining in
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  • 2 replies
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Can't log into 3 Hub

Hi Virgin Community, I have the hub 3, I need to log into my hub and change the advanced setting due to WIFI issues, some of my devises are having problems connecting.I have tried logging in with the smaller password on the back, which is not working...

CJ101 by Joining in
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  • 8 replies
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Hub5 what to do with it?

So due to a strange set of circumstances the Hub5 simply wasn't compatible with my house.It would produce ~600mbps download for 15 mins, go offline for 30s then come back with 1-2 Mbps every time until restart. For context I was paying for 1gbps spee...

aquino by Joining in
  • 218 Views
  • 3 replies
  • 0 kudos

Promised hub upgrade and same hub 3 just received!

As the title says, I telephoned yesterday, spoke to customer service who promised hub upgrade and whilst it was delivered very quickly, it’s the same hub 3 I already have!!Had an engineer out today to resolve ongoing tv/wifi issues - he replaced our ...

Resolved! Wall box cover

Hi,  The wall box outside my house somehow has lost the cover a few weeks ago, it was very corroded by weather damage so the wires are just hanging off the walls, probably not the best with British weather so could I get someone to replace it please?...

Sjrahman by Joining in
  • 381 Views
  • 4 replies
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Resolved! Hub 4 DY8 area - slow and intermittent for 3rd day now

Hello, as the subject suggests, my WiFi is too unreliable to work with. Checking the service status (sometimes) acknowledges there is a connection issue in this area but gives no clue to when it may be resolved. Can an admin give any further info ple...

grandall by Joining in
  • 160 Views
  • 1 replies
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Resolved! Superhub 3 is offline

At midnight I have lost broadband connection in the NG18 Area ; superhub lights are flashing green and there is no internet. Service checker can’t find my account but app says services are ok in this area. I can’t register loss of service.please advi...

DocMi by Tuning in
  • 610 Views
  • 8 replies
  • 1 kudos

Trouble connecting Wifi pod with new router

Hi, I recently was sent a new router. I had a wifi pod that was paired with my old router. I have tried to reconnecting it to the new router, but I am not having any luck. I also tried using the Connect App, selecting Add Wifi Pod, but I am receiving...