Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Poor speed and lack of internet access
Extremely slow or lack of the internet. Waiting for new cable since 16th December.Below down and upstream Down: 3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 132300000011.140QAM 25624228300000011.640QAM 256...
Resolved! Broad band and box splitter broken
Hi, Can I please get a replacement for the splitter which connects broadband and tv box. I was renovating my living room and the wire snapped. Thx 
I would like to order a Wi Fi pod
Hi I have run a test in part of my home where I need wifi and it’s poor. I would like to order a wifi pod to boost this part of my home.
Cancelling and reordering easier to get new installation date than the terrible customer service!
I have signed up to Virgin broadband prior to moving into a new home. I originally selected an installation date later than needed as I wasn't sure when I would get the keys, which ended up happening sooner than planned.I have tried to contact Virgin...
Max devices = 12 devices?
My sister-in-law has over the weekend done the price gouging dance and finally ended up on a price/package deal that isn't ripping her off.Anyway as part of the "upgrade" she has been moved onto a M350 based connection. She enquired about a Hub5 upg...
Resolved! Hub 3 red light
Hub 3 red light nothing blocking it in open space been turned off each night for past week still get red light when turned on please help
Slow download speed on giga below guaranteed minimum
HiI havnt yet in many months been able to get over my minimum download speed on giga broadband i can barely manage 500mbps on most days regardless of time, any chance virgin can take a look at this and resolve. I have the hub 5 in modem only mode wit...
Another superhub 5 and modem mode problem!
Hi folks!! Have a superhub 5 on gig 1, if I leave the hub 5 in router mode (switch off wifi) and plug it in to my Tenda mx21 mesh it will work, however, if I change to modem mode only it refuses to connect. I can plug my laptop directly in, restart t...
Relocation of virgin wall socket
Hi,I am looking to relocate our virgin media wall socket to a different location in the house. We have two currently installed, one which we can’t access due to the skirting board being in the way and the other in an inconvenient location.How would I...
Moving my incoming vm box
Hi, I’m after moving the internal incoming vm box. It will clash with some internal works I’m doing in the living room. It will stay on the same wall but will need to move around 1-2 metres. Any help with how much it costs or who to contact would be ...
