Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Pod issues
Looking for help if possible. Had 1 white pod then upgraded to the 1gb speed ordered another pod, was told it would be the black one which would work better for placement having the cable but was sent another white pod. Was told to send the white one...
Router Overheating
Router red light showing and hot to the touch. Broadband working on all devices. Switched on and off but to no avail. Wish I could speak to somebody at VM about this.
Wifi pod showing unknown connection
Hi one of my 3 pods is showing unknown connection in Connect app. I have switched it off at the mains, rebooted several times, no change. To not the Connect app has only recently started working again for me. I have a Hub 5. All worked well when new ...
Netflix asking for payment method.
Hi, I am with Virgin Media, Netflix is included in my subscription but when I log in to Netflix it asks for me to add a payment method and won’t let me use it, there’s some stuff I really want to watch on Netflix. please can someone help me? thank yo...
Area 21 Outage
At around 9pm last night my internet died. I have a Hub 5x with a beautiful blinking blue light. Did various soft and hard reboots aswell as a pinhole reset. Nothing. Called at 8am and was put through to the 5x hub team who say there is an outage and...
Treadmill causing interference.
Hoping for some help. We work from home and have connected the upstairs office to the router (Hub 5) via a Virgin Media supplied booster. I can't run a ethernet across the house the booster has been a good solution. All been fine till I got a treadmi...
Hub constantly dropping connection.
HiRecently my Hub 3 has repeatedly dropped connection, everything is affected, I have repeatedly tried to run service checks, They come back with responses saying come back in 23 hours, if there’s still a problem we will be in touch.I have restarted ...
Resolved! Internet keeps dropping in and out
HiI've been having issues for the past 3 days now where the WiFi keeps dropping. There's no issues in my area and an engineer is coming out to look at it but I'm wondering if the issue is potentially the main plug that gives the modem power? Or could...
Test
24-04-2024 05:19:34noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;24-04-2024 05:19:34warningDBC-REQ Mismatch Between Calculated Va...
Hub 5
I have had the Virgin hub4 for some time but even with the WiFi pods WiFi is not always reliable and get buffering sometimes when streaming Netflix and Amazon Prime. I am on gig1 and have just renewed my contract and wonder if hub 5 would improve th...
