10-04-2024 21:19 - edited 10-04-2024 21:27
I have a hub 5 (factory settings, long press reboot several times over the last year) and 3 white pods. Once or twice a months 1 or all of the pods would just stop connecting, more often than not all of them, just doing the slow blink.
1-2 days of resetting things and turning them back on in various orders it’d start working again until it stopped and same thing again. Someone came out to look at it, no luck, one of the pods was replaced and that helped for a couple of weeks then didn’t.
Seems to be a little more reliable with just 2 pods rather than 3 but still not great.
Doesn’t help the hub enters the house in the corner furtherst from where we spend most of our time.
Sometimes just flicking the hub off and back on is enough to send the whole lot into a spin for days. Any advice/help much appreciated.
on 11-04-2024 00:53
Just to double check... are your issues only evident on wifi/Pod connections or do you see them at the same times on devices connected directly on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?
Re the pods...
See if anything in message 5 in this thread helps to connect Pods…
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-boosters-needed/m-p/5122436#M497217
on 11-04-2024 10:02
Just to add to John's excellent advice,
If the pods are losing contact with the Hub, they may be too far away from it. The proper location for a pod is half way between the Hub and the room with poor signal. If you put the Pod in the same room, it can only receive the same poor signal.
Also, if the Hub would be better located in the room where you most use the WiFi you can book a technician to move it for a fixed price of £25.
on 11-04-2024 17:01
I avoid using the RESET button on the VM Hub, it often causes the Hub to revert to a very old version of the firmware and in the case of the Hub 5 that would bring back significant defects with Wi-Fi & DHCP & reliability.
on 11-04-2024 19:08
Thanks, Ethernet works fine when the pods don’t, hub 5 and solid white hub light throughout (so fine I think?), and I did see that thread thanks. Still unhappy intermittently although back working today after 2 days not working.
on 11-04-2024 19:14
Pods are all -50-60 dBm from nearest hub/pod. Worst is ~62, 5Ghz, that too far?
didn't know I could ask for the hub to be moved! How do you do that?
on 11-04-2024 19:17
Helpful, thanks. Is that the general consensus?
11-04-2024 19:43 - edited 11-04-2024 19:44
Have you considered abandoning the VM Pods and investing in a decent Wi-Fi Mesh or some Wireless Access Points ?
We have a Hub 3 in Router mode plus a pair of Wireless Access Points this provides very solid Wi-Fi coverage for a dozen rooms on two levels. But most important, it is our kit and fully under our control.
11-04-2024 20:01 - edited 11-04-2024 20:01
Fair point, was hoping to save myself hundreds of pounds 😔
what mesh did you go for?
12-04-2024 09:12 - edited 12-04-2024 09:13
You can have the Hub moved by phoning the usual CS number or waiting for staff to pick this up. Cost £25.