PODS keep dropping connection
I have a hub 5 (factory settings, long press reboot several times over the last year) and 3 white pods. Once or twice a months 1 or all of the pods would just stop connecting, more often than not all...
Forum Discussion
Just to add to John's excellent advice,
If the pods are losing contact with the Hub, they may be too far away from it. The proper location for a pod is half way between the Hub and the room with poor signal. If you put the Pod in the same room, it can only receive the same poor signal.
Also, if the Hub would be better located in the room where you most use the WiFi you can book a technician to move it for a fixed price of £25.
Pods are all -50-60 dBm from nearest hub/pod. Worst is ~62, 5Ghz, that too far?
didn't know I could ask for the hub to be moved! How do you do that?
You can have the Hub moved by phoning the usual CS number or waiting for staff to pick this up. Cost £25.