on 16-09-2022 16:00
Just got an email about guaranteed speed of 20mbps and my WiFi is not doing that. Does anyone know how to claim the free boosters?
on 16-09-2022 16:27
on 16-09-2022 16:43
Cheers - I got an email saying I'd been upgraded and ran a speed test at my desk and was no where near the 20 mark.... Hopefully VM will sort me out with some boosters. Thanks again.
on 16-09-2022 17:04
So are the WiFi pods compatibile with the Hub 5 now or still no?
on 16-09-2022 17:25
Hi @padcontrol
The wifi pod is working fine with my hub 5.
However, once you receive the pod(s) you should be aware of the following requirements for the pods to work with any of the VM hubs.
The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
Channel Optimisation must be left on
The SSIDs must be the same and broadcast enabled
The SSID must be password protected
The Passphrases of the SSIDs must match
As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home.
on 10-08-2023 23:03
Did you get you boosters
on 11-08-2023 11:29
Hi @timukbaker,
Welcome to our Community Forums! Thank you for your first post and your query.
Are you looking to get some of our WiFi Pods? If so, you can give our team a call directly on 0800 064 3850 to place your first order.
If there's anything else we can do to help, please let us know. We're here to help.
Thanks! 😊
on 11-08-2023 11:31
Yes I am I will try that number most other times I call I get directed to the internet which is a bit of an oxymoron as that is the issue in 50% of my house.
on 11-08-2023 11:33
Hi @timukbaker,
I'm sorry to hear that. Please give the team a call and they'll be able to assist. If you're having any other issues, we'll be happy to help further. 😊
Thanks!
on 11-08-2023 11:39
Well doubt this wii work
2 then 3 then 1
then agree postcode 1
1 to say virgin media
3 then 4 offered taping a link to get all help I need. Hmm 10mins and waiting.