Forum Discussion

brenda1969's avatar
brenda1969
Tuning in
5 months ago

Re: My VM wifi booster blew up

Hi I think virgin should recall all plug in booster my one today made a noise when i swtch it on it went bang  smoke can out and plug is a tiny bit black,it did blew my electrics.  ..Lately its been getting hot thats  why i dont keep it plugged in all rhe time.So glad  I was home and not just left in socket who knows what would of happened..I phoned they gonna get a engineerto look at it sending me another booster .Got to wait 72 hours my daughter won't be pleased as she does her work in her room..Probably get no credit on my bill..Have to have a booster coz wifi is rubbish ..I do wonder if sky is better..Virgin please recall all these wifi boosters the ones that get hot .

  • Taffytone's avatar
    Taffytone
    3 months ago

    I agree , just unplugged mine after checking from reading this , and it is also very hot especially the pins ,... .Virgin you need to look into this it's NOT an isolated incident,  others have reported it going back into 2023.!!

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    Continuing to permit use of an overheating Wi-Fi device in a child's room is very difficult to understand.
    Especially as we now see the outcome was the predictable thermal failure.

    • brenda1969's avatar
      brenda1969
      Tuning in
      5 months ago

      Sorry my daughter is 23 years of age and it weren't the one in her bedroom it happened to  it was the other one in the living room .And it got plugged in when it was not hot

  • RetiredATCO's avatar
    RetiredATCO
    Dialled in
    5 months ago

    Should have stopped using it if it got excessively hot.

    It wouldn't have made any difference if you were in or out, the circuit tripped as it is designed to do.

    Calling for a global recall is a bit OTT, these things happen and if there was an issue with the devices it would be all over t'internet and the press.




    • brenda1969's avatar
      brenda1969
      Tuning in
      5 months ago

      I thought It was hot after being plugged in all  day  .I unplugged before bed  and unplugged when going out I'm glad I done this..

    • brenda1969's avatar
      brenda1969
      Tuning in
      5 months ago

      On the old ones yes, they should be especially after seeing other people on here that had the same issue. It felt hot after being on all day..Always turned it off before bed and put back on again after work

       

  • John_GS's avatar
    John_GS
    Forum Team
    5 months ago

    Hi brenda1969 

    Thanks for posting and welcome to the community.

    I am sorry to hear of this. I'll send you a PM now to assist further.

    • brenda1969's avatar
      brenda1969
      Tuning in
      5 months ago

      Please get these recalled back put it on your website in newspapers and letters sent out to customers that have these .As you should have a record on your files..Looking at this forum there has been loads of people having the same problem..Don't make it too late before something bad happens.especially if people keep them plugged in all rhe time.I relized mine must of been an old style one as they said on phone they be sending me a pod  one mine was two seperate plug ones

      • Cardiffman282's avatar
        Cardiffman282
        Trouble shooter
        5 months ago

        I completely agree and am seeing if I can get wider exposure of the issue as I don't see VM doing much otherwise. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    Yet another one of these things burning.  How many are in use with people who are not aware of the problem because there has been no publicity - hundreds, thousands?

    If these devices are all allowed to stay in use it's almost inevitable that one will start a serious fire.  Well Virginmedia won't be able to claim they didn't know about it. They've been told enough times. 

    • brenda1969's avatar
      brenda1969
      Tuning in
      5 months ago

      I think they should put it on their website in newspapers or send letters out to their customers ,as they have records or should serial numbers they sent these out too.RECALL BACK

    • brenda1969's avatar
      brenda1969
      Tuning in
      5 months ago

      If I had know other people had problems with their ones i would of phoned virgin.I only noticed by calling this forum page up and your right virgin media know about it ...When I came out of work and checked my phone I had messages on here privately and missed phone calls from virgin and a engineer came to my home to collect the faulty wifi  plugs but I was at work.😡

      • Cardiffman282's avatar
        Cardiffman282
        Trouble shooter
        5 months ago

        Please take some photos of the booster whilst you still have it and post them on this thread - ideally showing the card with the make and model on as well as any smoke damage etc. 

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    5 months ago

    Seriously Virgin recall these now!!

    I was literally just reading about another one of these things almost catching fire. 

    Brenda1969, please report this to trading standards and keep the booster as evidence. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    That's very sensible Brenda. In other cases people have been advised to leave them off when not supervised by an adult. Personally I wouldn't want one in the house. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    Yes you need to take photos of the burned device and post them here for anyone following this dangerous problem. VM will take it away so you need to keep the evidence. 

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    5 months ago

    Virgin seem really intent on getting their hands on these burnt out boosters, hmm I wonder why.