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brenda1969's avatar
brenda1969
Tuning in
9 months ago
Solved

Re: My VM wifi booster blew up

Hi I think virgin should recall all plug in booster my one today made a noise when i swtch it on it went bang  smoke can out and plug is a tiny bit black,it did blew my electrics.  ..Lately its been getting hot thats  why i dont keep it plugged in all rhe time.So glad  I was home and not just left in socket who knows what would of happened..I phoned they gonna get a engineerto look at it sending me another booster .Got to wait 72 hours my daughter won't be pleased as she does her work in her room..Probably get no credit on my bill..Have to have a booster coz wifi is rubbish ..I do wonder if sky is better..Virgin please recall all these wifi boosters the ones that get hot .

  • I agree , just unplugged mine after checking from reading this , and it is also very hot especially the pins ,... .Virgin you need to look into this it's NOT an isolated incident,  others have reported it going back into 2023.!!

23 Replies

  • I agree , just unplugged mine after checking from reading this , and it is also very hot especially the pins ,... .Virgin you need to look into this it's NOT an isolated incident,  others have reported it going back into 2023.!!

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team

      Hi there Taffytone 

      Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

      I am so sorry to hear that you are also facing an issue with your Pod, can I just check is the actual Pod hot to the touch?

      • Taffytone's avatar
        Taffytone
        Tuning in

        Hi , yes it was warm but the pins were hotter than the main pod.