My VM wifi booster blew up

Question

My booster had been working without issue for quite some time before I changed the socket into which the booster is inserted; I'd used this socket numerous times before and never had a problem. When I plugged the booster in, it was completely seated in the socket, but then the inside of the booster sparked and began smoking. Fortunately, no fire started, but it is obviously broken now. Has anyone else had this problem, and can I get a replacement? I'm having trouble getting reliable Wi-Fi in my bedroom right now.

Client62 · Answer

This is your opportunity to avoid the limitations of VM Wi-Fi Pods and to install a decent retail Wi-Fi Mesh !

Ashleigh_C · Answer

Hi there BaileyRH&nbsp;
Thank you so much for your post and welcome to the community forums, it's great to have you on the team!&nbsp;
I am so sorry that you have faced this issue with your service and thank you again for posting. I would like to take a closer look into this with you via a private message.&nbsp;
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 &nbsp;

pete_at_home · Answer

Get the 13A wall socket checked by an electrician just in case the Pod has overheated it &amp; caused damage.

Client62 · Answer

Continuing to permit use of an overheating Wi-Fi device in a child's room is very difficult to understand.Especially as we now see the outcome was the predictable thermal failure.

Matthew_ML · Answer

Hey there, thank you for reaching out and I am sorry to hear this.
Are you having trouble with a WIFI booster that has been damaged?

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My VM wifi booster blew up

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