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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 8429 Views
  • 0 replies
  • 3 kudos

Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

04-Sign_In.png

Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

my-vm-app-service-status-v2.jpg 08-Service.png

Can’t register for my Virgin media app

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different various passwords all meeting the...

New package

Hi all, following a price increase I changed my package on 19th April. A customer service rep called me then on 23rd April to offer an even better deal, which I accepted (price would be £27). I received the pre contract documents and it was all confi...

app won't recognise me

I have downloaded the Virgin Media app and signed in using my usual details. The app is telling me I have no broadband, etc, mobile etc although we are signed up with all of these on our account. Any advice appreciated, thanks.

Andiemac by Joining in
  • 480 Views
  • 5 replies
  • 0 kudos

Moved home now no account

Hi everyone I need help.I moved home and took virgin with me to the new place after being offered a fab deal.However when I log onto my virgin media app it says no account, and I can't pay a bill.I can't find a phone number anywhere at all either  Ca...

Welcome email

Hi, I've not received any information to set up my account, rang the customer service, wasn't able to get far as was asking for memorable information that I've not even set up, even giving the my account number and email address. The only information...

Cazbug91 by Joining in
  • 241 Views
  • 1 replies
  • 0 kudos

Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 8429 Views
  • 0 replies
  • 3 kudos

Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

04-Sign_In.png

Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

my-vm-app-service-status-v2.jpg 08-Service.png