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anna_w's avatar
anna_w
Joining in
2 months ago

Can't register for My Virgin Media

I've tried registering for My VM on my laptop and on the app, but every time I enter my surname, account number and area code it says 'account not found'. It's very frustrating! I can't call for help either, as this requires putting in my account number, which doesn't seem to be recognised. However, I am definitely entering the details supplied to me.

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    31 days ago

    Hi anna_w 

    Welcome to our forums and sorry to hear you have been having issues when trying to register your online account. We would be happy to look into this for you for a resolution. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,