Hi,
I've been trying to register for My Virgin Media having just became a new customer
everytime I try to log in it says my email hasn’t been verified I have on multiple days pressed the button for another verification email to be sent but I've not had any emails through.
Any advice?
Hi AshleighOC
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding My Virgin Media, I'm sorry to hear your email address is showing as unverified. I would like to take a look further into this and get it sorted. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.
Best wishes,
Serena
I'm also having the same issue. I signed up as a new customer yesterday and have tried to setup a virgin media account. I've pressed the email verification button numerous times and nothing has been received. Very unusual as I was able to setup this community account and verify the email for this but not a virgin media account.
hi there, i am also having the same problem. when i first received the email, i clicked the link and it said it had expired. but now every time i try to send a new link to verify my email and it says "it has been sent", it hasn't
Forum TeamHi sebastianf1
Thank you for your post and welcome to our community.
I am sorry to hear you are having some issues registering for the online account.
Could you please try again using this link here and let us know how you get on please?
Hi
I have a active M100 Fibre Broadband. I have initiated Sign-in in Virgin media page but I have received a verification link to my mail id. But its timed-out and I am not receiving any new verification link even on re-requesting.
I have tried the below link, Its not sending any link to verify(verified Spam folder in mail).
I am having exactly the same problem. Can someone help me on this issue?
Forum TeamHi holdonamoment,
Thanks for taking the time to post and a big welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear you're also having an issue with verifying your My VM account.
We can certainly check this out to you but in order to do that I will need to confirm some information with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
I have the exact same issue. been trying for over 24 hours now. last night I did receive two verification emails, but as soon as the link was clicked to verify, it stated that the link has expired so needed a new one. you really need to fix this issue. it's doesn't look good from a customer service perspective. please can this be fixed for me as well, thank you.
Forum TeamHi holdonamoment,
Thank you for coming back to me via private message.
It seems the same things has happened to you where there is no My VM showing as being registered. We will need to manually create the account for you.
I have sent this over a colleague to do and I will come back to you shortly with an update and resolution.
Many thanks,
Forum TeamHi holdonamoment,
Thanks so much for coming back to me via private message to confirm things are resolved now.
If you have any further issues, pop back and let us know.
Take care,
I'm also having this problem and have done for a few weeks now.
Would appreciate a fix asap as I need to change some settings to work from home. Web chat and calling hasn't been any help.
Forum TeamHi ajgacia110 and samrobson,
Welcome both to the community and thanks for advising us you to are having an issue with registering for My VM.
In order for us to look in to this and help, we will need to confirm some information with you so I have popped you both a private message. Just click on the little plum envelope at the top right-hand side of the page to access your inboxes.
Thanks,
I'm having this issue too. The verification email is not being sent to me no matter how many times a day I try. Please can you sort this out for me? @kath_f
Forum TeamHi samrobson,
Thank you for sticking with me via private message on this one. I have just re-send the verification email for you.
If you could open that and click the activated link it will likely produce an error or won’t let you go anywhere. This is normal and it means that it’s done it.
From this point you would need to go to the log in page and use the details you signed up to My VM with. If when you do that, and it goes through and if you’re met by an ‘Oops message’ please leave it 24 hours and then sign back in and the message would be gone.
Please let me know how you get on.
Thanks,
I am having the same problem, haven't been able to set up my account properly since we got broadband in May...
Forum TeamGood Afternoon amanda-h-1, and a very warm welcome to you!
Sorry to hear of the issues getting the self-care account set up.
Check out the purple envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn
Hi, I'm having the same issue - verification link timed out and no new links are being sent. Is anyone able to help, thank you.
I am also having this issue. Verified spam etc but no email received. Help please!
I am having the same issue - the original verification link said it was expired, and no new verification emails are being received.
Can I get some help resolving this?
Forum TeamHey DFaBa,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your online account verification, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
Forum TeamThanks for confirming your details via private message DFaBa.
I have triggered the verification email to be sent to you once again, this should be with you within the next 60 minutes. Please let me know if this works for you and if it doesn't we needed to log this with our IT support team to be looked into further. Please keep me updated.
Regards,
Steven_L
The email received was to confirm my username (not verify my email address, as stated) and the link does not work.
This issue is not resolved. I will reply in direct message to hopefully resolve this issue.
Hi,
I am also having the same issue as mentioned within this thread. Tried multiple times to verify but it said the link had expired and then I never recieve a new email when I request one.
Appreciate any help, thanks.
Hi Jybailey2103,
Welcome to the Community and thank you for posting.
I am very sorry to hear you are experiencing an issue receiving the verification email, I would be happy to help.
I will just need to pop you over a private message to confirm a few details and we can go from there. This message will be available via the purple envelope on the top right of this page.
Speak soon,
Hi guys,
I'm experiencing the same issue as everyone else here. I had Virgin Media installed in June and I've never been able to log into the app because I can't verify my email. The first link I was sent said "expired" and I've never been able to get another one sent ever since despite multiple attempts. Could you please manually verify my email address so I can use Virgin TV Go? Thanks.
EDIT: Never mind, somehow after trying for months, minutes after posting this I finally got the confirmation email which worked so it appears I'm all verified now. Thanks anyway.
Hi Psyware,
Thanks for your post, and a warm welcome to our Community Forums. I'm glad to hear that the issue you originally had with the verification emails, has now been resolved and you're able to access My Virgin Media, and the TV:GO app.
Please let us know if you need anything else and one of our team/community will be more than happy to lend a hand.
Cheers,
I too have this issue
Further compounded by the fact I have had multiple accounts with Virgin over the years so the email address I registered with I can sign up for my new account with.
Customer Services exceptionally unhelpful.
IW
Forum TeamHi woodwai
Welcome to the community.
Sorry to hear you've not received your verification email yet.
I can see that you already have an IT ticket raised for this on our systems. If you have only just register to have us installed again, it can also be that your online profile has not been created yet at our side for you to gain access. Please let us know if you've heard back from your IT ticket, these should take 5 working days to resolve.
Hi,
I am also having trouble verifying my account. I always receive the email an hour later and by that time the verification link has expired, so I have to repeat the whole process again, and by now the button to resend the verification link doesn't even work anymore.
Hi there mivm,
Thanks for your post and welcome to the community.
Apologies for the issues with the verification, to get this rectified I've dropped you a PM.
You'll find this message within the purple envelope icon.
Regards,
