My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

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Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Resolved! Can’t set up new account as it takes me to an old account

As a few other people have mentioned previously.I have just had my broadband installed at my new address, and when logging in online via desktop and app I am taken to the account from my previous address which was closed 5 months ago.This means I can...

Marcn by Tuning in
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New account number

Hello,I recently started an account in my new house but cancelled due to my landlord having set up broadband already. However, he has since cancelled and so I went to set up an account again. I have been given a new account number but I cannot create...

mkoull by Joining in
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Cannot register for

Hi, It will not let me register for myvirgin media. It says issues with password but i have tried all variations that meet their requirements. I think others have had this issue. Any helps please. 

Dm98 by Joining in
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Remove devices from Virgin Media Store

Hi, hope you are well.I've been trying to access my virgin media store but I can't as it's says I have the maximum 5 devices registered. I don't have access to any of the devices anymore so it asked me to contact customer services to remove the devic...

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mj_1985 by Tuning in
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