Resolved! Address update - House Move
my account address has been changed and i have been issued with a new account (i have the number) however i cannot set up my virgin media app as it takes me to old settings, can you help thnx
My Virgin Media App
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Virgin media apps are linked to old account.. still not resolved
Hi,I recently got virgin media broadband again. However, my email address is still linked to my old virgin media account and I cannot update this. Please help as I need to go through the process on the app to get the virgin media pods.Thanks
Finding email/resetting password
Hi,I'm not able to register for this app or access my account details at all, because I'm being prompted for an email address I don't have/can't recall.I've gone through the process asking for a reminder of the email address I apparently signed up wi...
I don't register my virgin media account,but i have account number
We can't find an account with the details you've provided. Please contact us to register.
My email address is linked to a previous virgin media account
My email address is linked to a previous virgin media package that I closed. When I log into my virgin media app, I'm unable to access the new broadband package I have. Anyone know how to remove the closed account from my email address and add the ne...
My rates
How do I locate my, MyRates on this app?
Unable to change email address for log in
I am experiencing 2 issues that I just cannot resolve:1. I want to change the email address I use to long in to Virgin Media via the app. I change it using 'edit' in the Sign In Details but one the new email address is input I only get "You've rece...
No verification email received
I have sent my email address multiple times and not received a verification. ( in any letterbox). I cannot remember my memorable word. And therefore cannot report this.
Captcha not found
Hi all, I am trying to log in to My VM and doing the captcha but it keeps saying it cannot connect to captcha please check your internet connection. Can anyone help?Thank you,John
Virgin media app has old account number
Hi,I moved house and rejoined Virgin media. The virgin media app shows my old account number. How do I update it to the new account?Thanks
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