I have upgraded my broadband from hub 3 to hub 5. Since the upgrade my virgin media app is not updating. I keep getting the attached message. I have tried calling to speak with someone and have been told on three separate occasions it would be dealt ...
Due to hacking I have had to change passwords. Now I cammot generate app password without changing my email sign in but every time I try the new sign in is rejected with a comment to verify email address first. How?
I had a confirmed appointment for an engineer but he/she never showed up. No reason given. Virgin had even removed the appointment information from my account, so I couldn't check for any update. Trying to contact them is like pulling teeth. I waited...
HiNew on here, and desperately trying to resolve my app password problem because VM still haven’t and it’s now been 4months + Problem - when I log into my virginmedia and go settings the option to reset app password just isn’t there - I’ve tried at l...
Hi, My virgin media account on the app is showing old details - I looked and can’t find an option to change thisCan someone assist with this please?Thank you
need help please I have been trying to contact customer service, but can’t get through security & need to change my password, but the system doesn’t allow me to get past, please see photo.
HiI am unable to change my password. I tried few times now but I keep getting message invalid password. It is frustrating. someone help please.
Good morningi have agreed a new 18 month deal over the phone of £126, however when i check on the app it is appearing at £162. Have checked the pre contract information and this confirms £126could some one advise please
I am thoroughly confused. I had a previous virgin media account which ended in June when I moved house. I started a new account in September at the new address. The registration process seems not to have worked: it automatically connected to the old ...
Hi all,I've got a couple of devices connected to my WiFi that I don't recognise. The only information is the MAC address. These could be legitimate devices that I've connected at some time in the past, but is there any way of finding out what they ar...
