Hi, I'm desperate for some help, please! I can't find any phone number that will allow me to speak to an agent about billing.I get disconnected when told to pay outstanding balance online if i call the 0345 number.I can't seem to use the QR code on t...
Hi,I upgraded my Broadband TV and Phone package over a week ago, but it does not appear in my Virgin Media app when logged in.it does not even display my old package.how long does it usually take to appear.Thanks
I cannot see my bill details in the app?My dashboard shows the bill but when I click on it I just get a generic whoops something went wrong screen?I've only recently installed the app in a last hope effort of seeing the bill. I've never been successf...
Due to hacking I have had to change passwords. Now I cammot generate app password without changing my email sign in but every time I try the new sign in is rejected with a comment to verify email address first. How?
Hi all,I've got a couple of devices connected to my WiFi that I don't recognise. The only information is the MAC address. These could be legitimate devices that I've connected at some time in the past, but is there any way of finding out what they ar...
I've been with Virgin Media for about 5 years now - it's been with me across 3 different homes. Always found the service superior to other providers. However, my recent experience has caused a great deal of stress for my partner (who has complex ment...
Hi I have two virgin media broadband packages in my name. One at my parents address which I set up while I was living there and opted to leave it active as they are still there. I've now moved out and got a separate virgin media package for myself. T...
Hi, we moved house at the end of November . The new account was created for me for when moving to new house. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be ...
Why does the MyVirginMedia app still say "We're setting things up" when my service has been active since 12th August? I thought once I'd paid my first bill this would resolve but I'm still getting the same message when trying to use the app. Conseque...
HiNo matter what password I try to use when resetting my password to access the app, I get the error message 'requirements not met'.I have tried numerous passwords that all meet the specified criteria but just aren't being accepted by the system.Than...
