Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps. Interested? Head over here to sign up and for more information....
Hi, im trying to sign up for my account but it says I need an account number. I’ve received 2 emails from Virgin. One thanking me for my order and another with contracts. There was a blank after customer account number and area reference. please help...
Tried to pay my mum's bill on the app today. Her bill is just over £78 but the app is saying she needs to pay just over £160. She has no other bills outstanding and if I look at most recent bill on the app it has the £78 figure but as soon as I go to...
I've logged into the App but when I click on the account settings link and get redirected to the website the login screen hangs. No errors no options. When I swipe or refresh it takes me back to the login screen. Repeat repeat...
I have got my virgin but inable to sign into the account says I have not verify my account could someone help me with thus?
HiEvery time I try to log in to the app on the my Virgin Media online I get directed to an old inactive account. How do I sort this so that I can access my ne account?ThanksInnes
Hello,I have to send back my router and I asked virgin to send the box for it to a friend (for the 3rd time). However, each time I get another message where they want to collect it from my home. I therefore imagine that my request gets overridden by ...
How can I register a loss of broadband - it says on the app and in the help section I can do it online but I can't find where.Please advise. We've been without broadband all day and it doesn't seem like it will be resolved quickly.
I have successfully linked my mobile(s) to the app, but I cannot link my home TV / broadband / phone as I have an old Blue Yonder email address linked so unable to resend a password. How do I change the email address to the same one that I use for my...
I am a new customer, I just had my broadband installed 3 days ago. I need to order the Wi-Fi extenders and have been told I need to do that through the app. This is where the problem lies. When I go to register it will not allow me to create a passwo...
HeyI am new Virgin Media customer and I am trying to register on MyVirginMedia.I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account.I have trie...
