My Virgin Media App

Oooops something went wrong

I've received an email about renewing my contract, but when I click re contract it says "oooops something went wrong". So how do I look at my offers? Thankyou

Virgin Media account number is wrong in app

When I try to log in to My Virgin Media account on the App it logs me in to an old account that was cancelled, and not my new account. I have both the old and new account numbers but cannot find a way to change which account number it logs in to. Hel...

Resolved! MyVirginMedia showing old account after house move. Cannot register for new account.

Hello,I moved house a few months ago which involved moving my Virgin Media broadband service from one area to another. On activation day at the new address activation failed and it took 3 calls to support, over 2 days, to resolve. I was not told what...

Resolved! Bill Increase Concern

I have just gotten of the phone with retentions who offered me M250, MIXIT TV and anytime chatter for £31. I was previously paying this price but with M125. Upon checking the pre-contract documents it says £46 but the agent told me that a £15 recurri...

Can’t view my bills

Hi. For some time I’ve been unable to view my bills online or in the virgin media app.Online I get stuck in a loop which just keeps taking me back to the help section when I click on ‘view my bill’. I’ve tried on different iPads and on a laptop.In th...

account numbers and billing

When setting up my account I ordered a router to the wrong address, I have then collected it and plugged it in while waiting for a new router. The virgin team helped me professionally at this stage, but have received a bill to the incorrect address w...

New account

Moved home new account but can't log on to new account because my virgin media app keep lining me too my old dead account tried everything been told to try by virgin media and still can't access my new account

Cannot access my new account

I have recently separated from my husband. I have cancelled the broadband we had and set up essential broadband as I'm a single mum.The issue is when I log on (or try to) it takes me to the old account.I have no access to my new account even though ...