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VM performed 6 hard credit searches!!

I just got an email saying VM performed 6 credit searches - HARD searches as I recently signed up to VM. My credit score plummeted because of this, I don't understand why 6 is performed!! Does anyone know how to contact VM to remove those searches?

vmvmhelp by Joining in
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  • 1 replies
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E-Billing

The instructions to switch to paperless bills don't work.  Why aren't we just set up as e-billing straight away like every other company where paper bills is an option.Just seems like an excuse to take money and infuriate people.All I can find on her...

Contract end date

HelloI've just had an email saying I'm out of contract. Slightly confusing as my last bill clearly states that the contract ends on 17th June 2025 (initial 18 month deal plus a couple of months added after failing to set it up correctly originally). ...

Renewal Offer via Email Queries

End of contract in just over a month, email renewal offer received. Looking through this forum I know I can't necessarily rely on the offer being honoured, but let's assume it will for now. My question is how do I clarify some of the details of the o...

Resolved! OTS and account closure

Hi, could a mod check my account please and see if it has been properly closed as from the 30th September. I’ve moved my broadband to another provider using  the OTS service, but I am not at all convinced that it has been closed. I don’t want to have...

derryck by Tuning in
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Virgin Media VAT Invoice - Required for HMRC

I'm paying VAT as part of my monthly bill, and I need a VAT invoice that shows this, for my accountant.I've called the payment team and a very unhelpful person told me this is not possible, when I know from other messages, that it is.This is so frust...

prm2108 by Joining in
  • 284 Views
  • 2 replies
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No TNT after contract renewal

Hi I reknewed my contract in September which still isn’t showing on my account - it says out of contract however I reknewed online it also stated I would have the same deal and lose nothing - from today TNT sports is not working I spoke to someone on...

Unable to switch to paperless billing

Hi there,I'm trying to switch my account to paperless billing but the option isn't available.I've tried following your guide at https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1  but options described are not there to select. Than...

Yep, same happened to us over the last few days. The exact wording of the renewal offer was "choose this deal and keep your current Virgin media plan without losing anything". Have a screenshot of that and, in the same part of the app, the plan we ha...

Mh82 by Joining in
  • 386 Views
  • 0 replies
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Renewel Contract Date Confusion

My contract ends 28th October.  When i log into my account and view my renewel options, if i take up an offer will a new contract start on the day i renewed ie. today or tomorrow, or will it be from 29th October as that is the day after my current co...

Winter22 by Joining in
  • 341 Views
  • 0 replies
  • 0 kudos
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