Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I'm facing the same issue, when I click the activation link for my account it tells me the link has expired. When I request a another activation email nothing arrives.
Hey Kath, Sorry to hijack the thread but i need the same support.My kids tried logging in with what they thought were the correct details but instead setup a NEW account payable through virgin media and attached to an email address I dont own or have...
Hi I just purchased the Gig1 Fibre Broadband pack. I have not received a welcome email, and do not have an account number or area reference. I am not able to track my order or change my delivery day without my account number, which I haven’t been sen...
Cancelled netflix in febuary, received cancelation email 28.02.24. Netflix started again without any input from me on 29.02.24This would appear to be experienced by other customers. Has there been a satisfactory way of permanantly cancelling Netflix....
Hi I hope someone can help me with this problem. Four days ago , March 2nd, I received an email for virgin inviting me to renew my contract. The new monthly price is two pounds more than I am currently paying, the only difference in the package would...
Was expecting them to lie about it tbh, which is exactly why i recorded the call. Which department do i contact about this?Thanks!
So last week I took up a new virgin media offer, but what I took, and received as a contract, isnt what I have been given, second contract, totally differentShould be swapping my TIVO box for a TV360 box, and even in the first contract, it specifies ...
I've received the usual email "these renewal offers have your name on them" notifying me of my price increase after the contract ends in April 2024After being directed to the web site via this link (See Offers) - https://www.virginmedia.com/my-virgin...
Just a couple questions:How long typically does it take Virgin to confirm receipt of returned equipment as the "Your cancellation" page still shows my return as outstanding?My service ended 6th Jan 2024 but closing bill covered period to 10th Feb 202...
How to cancel Auto debit ? I want to make payment manually on due date !!
