Managing Your Account - Cable - Page 79

Password Reset Problem

I see like many other people going back till at least 2022, I'm having the same issue with the password reset link. When you type your 8th character (which is the minimum number) the strength field changes to invalid. Any help with this will be most...

Resolved! Equipment returned but not reached to VM

HiI returned by equipment through Yodel a few weeks back but it seems VM hasn't received it, I'm getting emails and SMS saying I will be charged for not returning the equipment. I can't figure how to reach VM on this, very frustrating. Can someone gi...

Wrong account number

I've moved property recently and took VM with me, but changed for a new package- new account number, old account deactivated. Everything for the new account is installed and working fine, but My Virgin Media is still showing my old account and I'm un...

Cancellation fee

I have recently moved house to a property that has no access to virgin so had to cancel my services. I have been charged a termination fee which i was told i would get refunded for when i send proof of my new address, which i sent on the 13th of may ...

No Update since Upgrade

I upgraded my package a week ago to 1gig and an unlimited O2 SIM card , had a confirmation email but haven’t heard a thing since, no sign of anything - is there any way of checking the status of my order ?

House Move Cut Me Off Early

I told them I want the internet moving on the 3rd, they assured me the internet would be fine and working until I move house, and my ex has ordered virgin to be installed a few days before just incase.HOWEVER, Midnight has just hit and you've disconn...

Eviction, Cancer and EDF

Our landlord has chosen to evict us so our home can be sold and, in what I can describe as a cruel twist, my father had a stoke and was diagnosed with cancer and is now in palliative care at the same time. In a matter of weeks we (myself, my wife and...

Change engineer visit

Need to change visit date as now have hospital appointment your text message link doesn’t work and account sends you round in a circle. Not happy and the service hasn’t even started yet.

Being billed for Netflix . Don’t have a tv box

Hi I am being billed for Netflix even though I do not have a tv box . Asked Virgin to cancel it . Been told they need to look into it . On the Netflix page it says can cancel any time . This is wrong and I see Virgin are doing this to lots of custome...

contract

my contract started on 22 november 2022 shown on my invoice but another box on my invoice shows it has been updated on 1 may 2023 why and by who?

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